SAP SD Consultant

ETG World; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

ETG World is seeking a SAP SD Support Consultant to manage day-to-day support for the Sales & Distribution module and end-to-end Order-to-Cash processes.

You will interact with business users, resolve incidents within SLA, and contribute to process improvements. Strong SD configuration and cross-module coordination skills are essential.

Qualifications

• Hands-on experience supporting SAP SD in Order-to-Cash workflows.
• Ability to troubleshoot SD configurations and master data issues.
• Experience coordinating with cross-module teams (FI/MM/WM).

Responsibilities

• Provide day-to-day operational support for SAP SD and O2C processes.
• Handle daily incidents and service requests with SLA compliance.
• Troubleshoot SD configurations: pricing, copy control, output determination.
• Coordinate with FI/MM for cross-module issues and data accuracy.
• Assist in UAT, transports, and documentation of fixes.

Skills

SAP SD

O2C processes

Incident handling

Communication

Tools

SAP ECC/S/4HANA

SAP GUI/Fiori

ITSM tools

Job description

Position Title: SAP SD Support Consultant

Engagement Type: Full-Time | Support / On-Site
Reporting To: SAP Project Manager

Modules: SAP SD

1. Role Overview

The SAP SD Support Consultant will be responsible for day-to-day operational support of the Sales & Distribution module, ensuring smooth execution of Order-to-Cash (O2C) business processes. The role involves close interaction with business users, handling production issues, resolving incidents within SLA, and supporting continuous process improvement.

2. Key Responsibilities

A. Business Process Support (O2C)

• Support end-to-end Order-to-Cash processes:
• Inquiry / Quotation
• Sales Order creation
• Delivery & Picking
• Billing & Invoicing
• Credit Management
• Understand current business workflows and operational constraints.
• Identify gaps between business requirements and system behaviour.

B. Daily End-User Support

• Handle daily SAP SD incidents and service requests.
• Analyse and resolve errors in:
• Sales order processing
• Delivery creation and PGI
• Billing documents
• Pricing conditions
• Output determination (invoice, delivery note, packing list)
• Provide workarounds and permanent fixes for recurring issues.

C. Configuration & Issue Resolution

• Troubleshoot and maintain SD configurations:
• Pricing procedures & condition records
• Copy control
• Output determination
• Incompletion procedures
• Schedule lines
• Partner determination
• Identify configuration-related root causes and propose corrective actions.

D. Integration Support

• Support SD integration with:
• FI (account determination, revenue posting, tax)
• MM (ATP, delivery, stock, billing relevance)
• WM/EWM (picking, packing, delivery processing)
• Coordinate with FI/MM consultants for cross-module issues.

E. Master Data Support

• Support and validate:
• Customer master data
• Material master (sales views)
• Pricing and tax master data
• Assist users in correcting master data issues impacting transactions.

F. Change & Enhancement Support

• Analyse business change requests and feasibility.
• Prepare functional specifications for enhancements.
• Support testing (UAT) and transport activities.
• Ensure proper documentation and change compliance.

3. Daily Responsibilities

• Resolve high-priority user issues impacting billing, dispatch, or sales.
• Monitor stuck deliveries, billing blocks, credit blocks.
• Support pricing/tax discrepancies.
• Coordinate with support lead for escalations.
• Update tickets in ITSM tools

4. Weekly / Periodic Responsibilities

• Participate in weekly support review meetings.
• Analyse recurring issues and prepare RCA.
• Support month-end billing and revenue closing activities.
• Conduct user training / refreshers on SD transactions.

5. Required Skills & Experience

Technical Skills

• 48 years of SAP SD experience (Support/AMS preferred).
• Strong understanding of O2C business processes.
• Hands-on experience in production issue handling.
• Good knowledge of pricing, tax, billing, credit management.
• Understanding of SDFI and SD-MM integration.

Soft Skills

• Strong communication with business users.
• Ability to work under pressure during critical business cycles.
• Analytical and problem-solving mindset.
• Ownership and accountability for issues.

6. Tools & Systems

• SAP ECC / S/4HANA (SD)
• SAP GUI / Fiori
• ITSM tools (ServiceNow, JIRA, SAP Solution Manager)
• Basic knowledge of debugging / log analysis (functional level)

7. Key Deliverables

• Stable day-to-day SD operations.
• Reduced incident recurrence.
• Improved user satisfaction.
• Accurate documentation of issues and solutions.
• Support for continuous business improvement.

8. Preferred (Nice to Have)

• Experience in S/4HANA SD or S/4HANA Migration.
• Exposure to pricing routines, user exits, or enhancements.
• Experience with E-Invoicing / GST / regional tax compliance.
• Exposure to Fiori SD apps.