SAP S/4HANA Functional Support Consultant

Concept Medical; Surat; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Concept Medical is seeking an SAP S/4HANA Functional Support Consultant to resolve functional issues and perform detailed analysis within SAP modules. You will collaborate with business users, BASIS, ABAP, and integration teams to ensure stable operations.

The role covers configuration changes, RCA, UAT support, documentation, and process optimization across FI/CO, MM, SD, PP, QM, PM, and EWM/WM modules. Join a team focused on SAP best practices and reliable delivery.

Qualifications

• 4–8 years SAP Functional experience, incl. 2–3 years supporting SAP S/4HANA in production.
• Strong analytical and troubleshooting skills.
• Proven experience in incident and problem management.
• Excellent written and verbal communication skills.

Responsibilities

• Resolve functional incidents escalated from Level 1 Support and perform RCA for recurring issues.
• Perform approved configuration changes within SAP modules and validate requirements.
• Support end-to-end business processes and assist with process improvements.
• Coordinate with integration teams for SAP Fiori, HRMS, and third-party apps.
• Maintain and update Functional Design Documents, SOPs, and knowledge base articles.

Skills

Analytical skills

Troubleshooting

Incident management

Effective communication

Tools

SAP S/4HANA Configuration

SAP Fiori

Business Partner

Organizational Structures

Output Management

Workflow

IDocs & Interfaces

Transport Management

Job description

The SAP S/4HANA Functional Support Consultant is responsible for resolving functional issues escalated from the Level 1 Support team. The role focuses on detailed functional analysis, SAP configuration, root cause analysis, testing, minor enhancements, and ensuring stable business operations. The consultant collaborates closely with business users, SAP Basis, ABAP developers, and integration teams.

Key Responsibilities

Incident & Problem Management

• Resolve functional incidents escalated from Level 1 Support.
• Perform detailed root cause analysis (RCA) for recurring issues.
• Prioritize incidents based on business criticality and SLA commitments.
• Coordinate with Level 3 support when advanced expertise is required.
• Maintain complete documentation of incident resolution activities.

Functional Configuration

• Perform approved configuration changes within assigned SAP modules.
• Validate business requirements and recommend SAP standard solutions.
• Support organizational structure updates and master data corrections.
• Prepare Functional Specifications (FS) for minor enhancements.
• Review Technical Specifications prepared by ABAP developers.
• Coordinate development, testing, and deployment activities.
• Execute functional testing and support User Acceptance Testing (UAT).

Business Process Support

• Support end-to-end business processes across assigned SAP modules.
• Assist business users with process improvements and issue resolution.
• Ensure compliance with SAP best practices.

Integration Support

Support functional issues related to integrations with:

• SAP Fiori
• Darwin HRMS
• Third-party applications

Documentation

• Maintain Functional Design Documents.
• Prepare Root Cause Analysis reports.
• Update Knowledge Base articles.
• Maintain Standard Operating Procedures (SOPs).
• Identify recurring issues and implement preventive actions.
• Recommend process optimization opportunities.
• Participate in regression testing during upgrades and support packs.

Required Functional Knowledge

Strong expertise in one or more SAP S/4HANA modules:

• FI / CO
• MM
• SD
• PP
• QM
• PM
• EWM /WM

Technical Knowledge

• SAP S/4HANA Configuration
• SAP Fiori
• Business Partner
• Organizational Structures
• Output Management
• Workflow
• IDocs and Interfaces
• Transport Management

Required Skills

• Strong analytical and troubleshooting skills
• Functional configuration expertise
• Incident and problem management
• Effective communication

Key Performance Indicators (KPIs)

• SLA Compliance
• Mean Time to Resolution (MTTR)
• Root Cause Analysis Completion
• Change Success Rate
• User Satisfaction
• Reduction in Repeat Incidents

Experience :4–8 years of SAP Functional experience, including at least 2–3 years supporting SAP S/4HANA in a production environment.