SAP FSM Consultant

Infosys; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys is seeking a SAP FSM Consultant with 3+ years of hands-on implementation experience to lead end-to-end FSM projects across client environments. The role covers configuration, customization, integration, reporting, and system administration, with a focus on using CPI, Groovy, and Jaspersoft to deliver tailored FSM solutions.

You will conduct workshops, design specifications, testing, and hypercare activities while collaborating with clients to refine data and meet business challenges.

Qualifications

• Minimum 3+ years of SAP FSM implementation experience with at least 1 full lifecycle project.
• Proficiency in SAP FSM configuration, customization, and integration.
• Exposure to SAP CPI, groovy scripting, and Jaspersoft reporting.
• Knowledge of SAP CRM/C4C Service module and SAP S/4 HANA Service/Customer Service modules preferred.
• Familiarity with SSAM (SAP Service and Asset Manager) is an advantage.
• SAP FSM certification is desirable.
• Implement and support SAP FSM solutions across full lifecycle projects.
• Configure, customize, and test FSM scenarios as per client requirements.
• Identify gaps, issues, and propose workarounds; prepare RICEFW documents, functional/technical designs, and test cases.
• Conduct workshops, demos, and presentations for clients.
• Perform SAP FSM system setup and administration tasks.
• Configure FSM functionalities including Resource Planner, Scheduling, Dispatching, Service Fulfillment, Time & Material Journal approval, Smart Forms, and Business Rules.
• Manage Crowd Service and foundational services like Auto Scheduling policies.
• Integrate SAP FSM with ERP systems using SAP FSM Connector and SAP CPI, design groovy scripts for CPI.
• Develop custom reports using Jaspersoft and handle custom developments and data replication.
• Support project phases: Requirement Gathering, Business Process Design, Configuration, Testing, Cutover, Training, Hypercare, and Enhancements.
• Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data
• Awareness of latest technologies and trends
• Logical thinking and problem-solving skills along with an ability to collaborate
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions

Responsibilities

• Implement and support SAP FSM solutions across full lifecycle projects.
• Configure, customize, and test FSM scenarios as per client requirements.
• Identify gaps, issues, and propose workarounds; prepare design and test artifacts.
• Conduct workshops, demos, and presentations for clients.
• Perform system setup and administration tasks for FSM.
• Configure FSM functionalities such as Resource Planner, Scheduling, Dispatching, and Service Fulfillment.
• Integrate FSM with ERP using connectors and CPI; design groovy scripts for CPI.
• Develop custom reports using Jaspersoft and support data replication.
• Support project phases from requirements to hypercare and enhancements.

Skills

SAP FSM

FSM configuration

CPI integration

Groovy scripting

Jaspersoft reporting

CRM C4C

S/4HANA Service

SSAM

FSM certification

Job description

• Minimum 3+ years of SAP FSM implementation experience with at least 1 full lifecycle project.
• Proficiency in SAP FSM configuration, customization, and integration.
• Exposure to SAP CPI, groovy scripting, and Jaspersoft reporting.
• Knowledge of SAP CRM/C4C Service module and SAP S/4 HANA Service/Customer Service modules preferred.
• Familiarity with SSAM (SAP Service and Asset Manager) is an advantage.
• SAP FSM certification is desirable.
• Implement and support SAP FSM solutions across full lifecycle projects.
• Configure, customize, and test FSM scenarios as per client requirements.
• Identify gaps, issues, and propose workarounds; prepare RICEFW documents, functional/technical designs, and test cases.
• Conduct workshops, demos, and presentations for clients.
• Perform SAP FSM system setup and administration tasks.
• Configure FSM functionalities including Resource Planner, Scheduling, Dispatching, Service Fulfillment, Time & Material Journal approval, Smart Forms, and Business Rules.
• Manage Crowd Service and foundational services like Auto Scheduling policies.
• Integrate SAP FSM with ERP systems using SAP FSM Connector and SAP CPI, design groovy scripts for CPI.
• Develop custom reports using Jaspersoft and handle custom developments and data replication.
• Support project phases: Requirement Gathering, Business Process Design, Configuration, Testing, Cutover, Training, Hypercare, and Enhancements.
• Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data
• Awareness of latest technologies and trends
• Logical thinking and problem-solving skills along with an ability to collaborate
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur, Mysore and Hubli. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.