Sap Delivery Manager

Nobl Q; Chennai, Coimbatore District; Vor Ort; INR 4.200.000 - 7.000.000; Vollzeit

Zusammenfassung

Nobl Q in India seeks a Senior SAP Delivery Manager to lead a portfolio of SAP engagements, ensuring delivery quality, profitability, client satisfaction, and team development. The role offers growth toward SAP Business Unit leadership and opportunities for business planning and account expansion.

The candidate should bring deep SAP delivery expertise, ownership mindset, and strong stakeholder skills to drive successful outcomes across complex projects and multi-team landscapes.

Qualifikationen

• Typically 10–15 years of overall experience with substantial SAP delivery experience.
• Proven track record leading multiple SAP engagements including implementation and support.
• Strong grounding in at least one SAP functional or technical area and ability to lead diverse teams.
• Demonstrated ownership of budgets, resource planning, utilisation and margins.
• Experience managing client escalations and recovering engagements facing delivery challenges.

Aufgaben

• Own end-to-end delivery across SAP engagements, ensuring scope, timelines, quality and budgets are met.
• Lead project managers, functional leads, and technical leads in delivery planning and execution.
• Establish milestones, responsibilities, dependencies, and acceptance criteria.
• Identify risks early, implement mitigations, and escalate with recommended actions.
• Manage scope changes with impact assessments and client approvals.
• Drive recovery plans for engagements with delays, quality concerns, or dissatisfaction.

Kenntnisse

Delivery leadership

Stakeholder management

Budgeting & forecasting

People management

Communication

Ausbildung

Bachelor's degree in engineering, technology, business

Tools

SAP S/4HANA

SAP ECC

Jobbeschreibung

Role Objective

The Senior SAP Delivery Manager will lead a portfolio of SAP implementation, rollout, migration, and support engagements, with accountability for delivery quality, project profitability, client satisfaction, and team development.

We are looking for an experienced SAP delivery professional with strong ownership, commercial awareness, and the ambition to grow into SAP Business Unit leadership. The role offers opportunities to progressively take on business planning, account growth, and practice development responsibilities based on demonstrated performance and readiness.

Key Responsibilities

1. SAP Delivery Management

• Own end-to-end delivery across assigned SAP engagements, ensuring agreed scope, timelines, quality, and budgets are met.
• Lead project managers, functional leads, and technical leads in planning and executing delivery.
• Establish clear milestones, responsibilities, dependencies, and acceptance criteria.
• Identify delivery risks early, implement mitigation plans, and elevate issues with recommended actions.
• Manage scope changes through impact assessments and appropriate client approvals.
• Drive recovery plans for engagements facing delays, quality concerns, or client dissatisfaction.
• Ensure effective handovers between implementation, hypercare, and support teams.

2. Project Profitability and Resource Management

• Own financial performance across the assigned delivery portfolio, including budgets, delivery costs, utilisation, and project margins.
• Review planned versus actual effort, staffing costs, and estimates to complete, taking corrective action when profitability is at risk.
• Manage staffing mix and resource allocation to balance delivery needs, capability development, and cost.
• Plan resource requirements and release dates proactively, assessing available internal talent before requesting external hires.
• Ensure timely timesheet approvals, milestone acceptance, and billing inputs to minimise revenue leakage.
• Partner with Finance and the BU Leader on forecasts and financial reviews.

3. Client and Stakeholder Management

• Build trusted relationships with client delivery stakeholders and business owners.
• Lead regular project and service reviews, communicating progress, risks, decisions, and actions clearly.
• Handle escalations with ownership and follow through until resolution.
• Set realistic expectations and address difficult issues promptly.
• Coordinate across clients, sales, delivery teams, and internal functions to resolve dependencies.

4. Team Leadership and Capability Development

• Lead, coach, and develop SAP project managers, module leads, and consultants.
• Set clear expectations and hold team members accountable for delivery outcomes.
• Conduct regular performance and development conversations with direct reports.
• Identify skill gaps and create development plans aligned with upcoming project needs.
• Support hiring through technical and delivery assessments.
• Build succession coverage for critical roles and reduce dependence on individual specialists.
• Promote knowledge sharing, collaboration, and consistent delivery practices across teams.

5. Account Growth and Presales Support

• Identify opportunities for additional services and improvements within existing client accounts.
• Partner with sales and the BU Leader to qualify and develop these opportunities.
• Contribute to proposals, effort estimates, staffing plans, delivery approaches, and client presentations.
• Validate delivery assumptions, dependencies, risks, and commercial viability before commitments are made.
• Support smooth transitions from sales to delivery.

6. Delivery Governance and Continuous Improvement

• Maintain accurate portfolio reporting covering delivery health, financial performance, resource availability, and client concerns.
• Establish a regular review cadence with clear decisions, owners, and follow-up actions.
• Ensure adherence to organisational policies, quality standards, and client commitments.
• Conduct lessons-learned reviews and translate findings into delivery improvements.
• Identify opportunities to improve productivity through reusable assets, automation, and appropriate AI-enabled tools.

Required Experience and Qualifications

• Typically 1015 years of overall experience, with substantial experience in SAP delivery and at least 4–6 years leading SAP projects or delivery teams. Candidates with equivalent demonstrated scope and capability will also be considered.
• Proven experience managing multiple SAP engagements, including implementation and support.
• Strong grounding in at least one SAP functional or technical area, with the ability to lead teams across multiple domains.
• Demonstrated ownership of project budgets, resource planning, utilisation, and margins.
• Experience managing client escalations and recovering engagements facing delivery challenges.
• Experience leading project managers, module leads, or multidisciplinary SAP teams.
• Strong communication, negotiation, analytical, and stakeholder management skills.
• A bachelor’s degree in engineering, technology, business, or a related discipline, or equivalent relevant experience.

Preferred Experience

• SAP S/4HANA implementations, conversions, rollouts, or transformation programs.
• SAP ECC and application support or managed services.
• Experience working with global clients and distributed onsite and offshore teams.
• Exposure to SAP Activate, delivery estimation, proposal development, and account expansion.
• Relevant SAP or project management certifications.

Leadership Qualities

• Takes responsibility for outcomes and follows through on commitments.
• Identifies risks early and brings practical recommendations.
• Makes decisions with an understanding of client needs, team capacity, and business economics.
• Addresses disagreements and performance concerns constructively.
• Develops others and delegates with clear accountability.
• Seeks feedback and demonstrates readiness to take on broader business responsibility.

Success Measures

• Predictable delivery against agreed milestones, scope, quality standards, and service commitments.
• Achievement of project margin and utilisation targets.
• Accurate delivery and financial forecasts, with early visibility of risks.
• Timely billing inputs and control of unapproved scope or effort.
• Client satisfaction, retention, and effective escalation resolution.
• Development of team capability and stronger leadership coverage.
• Contribution to account expansion and delivery improvements.

Growth Opportunity

This role provides a progression path toward SAP Delivery Head or SAP Business Unit Leader. Broader responsibilities may include BU financial planning, executive client relationships, revenue growth, and practice strategy as the individual demonstrates readiness and business opportunities arise.