SAP Delivery Manager

SRM Technologies LLC; Chennai; Hybrid; INR 1,800,000 - 2,800,000; Full time

Job summary

SRM Technologies LLC in Chennai is seeking an experienced Senior SAP Delivery & Governance Leader to drive end-to-end SAP programs, upgrades and AMS contracts in a hybrid Chennai setup.

You will manage scope, SLAs, risks, and RFP support; lead cross-functional teams (FICO, MM, SD, PP, ABAP, Basis, BTP); own project P&L and stakeholder communications. Candidates should have 12–16+ years in IT with 5–8 years in SAP programs and certifications in SAP Activate/S/4HANA.

Qualifications

• Total IT experience 12–16+ years with 5–8 years in managing large SAP projects/programs.
• Hands-on SAP expertise with S/4HANA migrations or greenfield implementations.
• Strong knowledge of SAP Activate, Agile/Scrum, and Waterfall methodologies.
• PMP or PRINCE2 certification.
• SAP Certified Application Associate / S/4HANA certifications.

Responsibilities

• Oversee full-lifecycle SAP implementations, rollouts, upgrades and AMS contracts.
• Define scope, track milestones, ensure SLA/KPIs, QA standards.
• Identify risks and develop mitigation strategies before impact.
• Lead multidisciplinary SAP teams across functional and technical consultants.
• Manage resource allocation, bench strength, and talent across projects.
• Monitor mentorship and up-skilling in SAP solutions (S/4HANA Cloud, SAP Analytics Cloud, SAP BTP).
• Lead client and stakeholder reporting, steering committee meetings, and delivery reviews.
• Own project P&L, monitor burn rates, costs, margins, and forecasts.
• Assist in Change Orders, RFPs, and account expansion opportunities.

Skills

End-to-End Delivery

Program Management

SLA & Scope Management

Risk Management

Cross-Functional Leadership

Resource Allocation

Mentorship & Performance

Tools

SAP Activate

S/4HANA

SAP Analytics Cloud

SAP BTP

Job description

· Mandatoryexperience in Manufacturing, QM and GxP

· L ong-termlocation: Chennai (hybrid, no remote)

1. End-to-End Delivery & ProjectGovernance

• Landscape& Program Management: Oversee full-lifecycle SAP implementations, rollouts, upgrades(e.g., ECC to S/4HANA migration), and Application Support/Maintenance(AMS) contracts.
• Scope& SLA Management: Defineproject scope, track milestones, and ensure delivery aligns withcontractual SLAs, KPIs, and Quality Assurance (QA) standards.
• Risk& Issue Management: Proactively identify technical, resource, or process risks,developing mitigation strategies before they impact project timelines orbudgets.
• Cross-FunctionalTeam Management: Leadmultidisciplinary SAP teams consisting of functional consultants (FICO,MM, SD, PP, etc.), technical consultants (ABAP, Basis, BTP), projectmanagers, and solution architects.
• ResourceAllocation & Capacity Planning: Manage bench strength, team utilization, onboarding,and talent allocation across active projects and upcoming pipelines.
• Mentorship& Performance Tracking: Set performance goals, conduct appraisals, and foster continuouslearning/up-skilling in modern SAP solutions (S/4HANA Cloud, SAP AnalyticsCloud, SAP BTP).

3. Client & Stakeholder Management

• Expectation& Communication Alignment: Lead status reporting, steering committeemeetings, and delivery reviews to keep internal leadership and clientsaligned.
• CSAT(Customer Satisfaction): Maintain high customer satisfaction metrics and drive continuousservice improvements based on client feedback.
• Budget& Margin Management: Own project/account P&L, controlling burn rates, resourcecosts, margin tracking, and financial forecasting.
• ChangeOrder Management: Identify out-of-scope requests and negotiate Change Requests (CRs) toprotect project margins and expand account revenue.
• RFP/RFIAssistance: Partnerwith pre-sales and sales teams to build delivery estimates, staffingmodels, implementation methodologies (e.g., SAP Activate), and proposals.
• AccountFarming: Identify organic growth opportunities within existing client accounts toexpand SAP services footprint.

Experience: 12–16+ years of total ITexperience, with at least 5–8 years managing large-scale SAPprojects/programs.

• SAPExpertise: Hands‑on background in SAP (functional or technical) prior to moving intodelivery management. Experience with S/4HANA conversions or greenfieldimplementations is usually essential.
• Methodologies: Strong knowledge of SAPActivate, Agile/Scrum, and Waterfall methodologies.
• PMP(Project Management Professional) or PRINCE2
• SAPCertified Application Associate / S/4HANA certifications