SAP Customer Relationship Management (CRM) : Service

Tata Consultancy Services Limited; Kolkata District; Presencial; INR 900.000 - 1.500.000; Tempo integral

Resumo da vaga

Tata Consultancy Services Limited in Kolkata is seeking an experienced SAP CRM Functional Consultant with 6+ years of domain experience in utilities (gas and electricity). The role focuses on delivering end-to-end CRM solutions within deregulated markets, including market communications and IS-U integrations.

The candidate should proficiently configure Utilities data models, contract management workflows, interaction centre processes, and CRM-ISU data replication.

Qualificações

• 6+ years of experience as SAP CRM Functional Consultant.
• Experience on utilities sector, Gas and Electricity.
• Working knowledge of Utilities data model in CRM and ISU.
• Experience with market communication integration in SAP CRM.
• Familiar with Utilities Contract Management and various processes.
• Experience with Interaction Centre processes for Utilities.
• Knowledge of CRM-ISU integration and data replication.
• Ability to diagnose queues and perform ABAP/BADI debugging.
• Understanding of SDLC and Agile methodologies.
• Strong communication and quick learning.

Responsabilidades

• Configure and implement CRM utilities processes (Move in/out, contract changes).
• Configure UI and BSP/BOL components for CRM.
• Analyze and resolve system issues in SAP CRM and ABAP layer.
• Collaborate with business to map requirements to CRM processes.
• Perform testing for end-to-end scenarios including regression.

Conhecimentos

SAP CRM

Functional Consultant

IS-U CRM integration

ABAP Debugging

BAPI/BADI

Agile SDLC

Utilities knowledge

Ferramentas

SMQ1/SMQ2

SMW01

ECRMREPL

IS-U Master Data Templates

Descrição da vaga

We are looking for SAP Customer Relationship Management (CRM) : Service Functional Consultant

Exp: 6+ years

Location: Kolkata

Has worked as a SAP CRM Functional Consultant at least in 2 projects involving Gas and Electricity.

Must have working knowledge in Utilities scenarios (B2B and B2C both) in deregulated markets. Very good understanding of Utilities specific data model in CRM and ISU.

Must have working knowledge about market communication (IDE/IDEX) integration configurations in SAP CRM.

Must have working knowledge about the Utilities Contract Management: Process framework configurations for different business process (Move out, Reversal of Move In / Out, Change in Contract, Product Change etc).

Must have working knowledge about Interaction centre processes for Utilities: Meter reading, Budget billing plan, Promise-to-pay, Instalment plan etc. Web-UI: Configuring UI Business role, navigation bar customizing, UI configuration tool.

Should aware of the BSP component and BOL Genil. Must have working knowledge of the base configurations for: Business partner, Business agreement, Business transaction, Pricing, Product etc. Must have working knowledge of integration between CRM and ISU: BMD and TMD replication, Contract Replication with customer-specific fields, IS-U MDT (Master Data Template) design for CRM data replication, checking/debugging of BADIs for Contract Replication

Ability to check queues in SMQ1, SMQ2 and issue resolution if the number is too high or failed, BDOC check in SMW01 and error analysis and resolution, ECRMREPL check, EPRODCUST, R3AR2/3/4, R3AS, R3AM1, SMQR, SMQS, Organisational unit.

Analysis of the failed action in SPPFP along with schedule and start conditions. Must be able to implement the designed functional solution using the industry specific

standard best practices and customized business logic whenever necessary.

Ability to identify root cause of system issues in live SAP CRM applications.

Ability to debug and identify issues in custom ABAP logic implemented via BADIs, ABAP programs, replication, BAPIs

understanding of software development life cycle and Agile/iterative methodology.

Proven expertise in testing designed solutions covering all Business scenarios and considering regression impact as well. Others

Inclination to understand and learn application/business functionality

Good communicator, fast learner. Attention to detail, disciplined and reliable High motivation and confidence levels Experience 2 - 6 years of SAP CRM Functional