SAP CRM – Functional

Tata Consultancy Services; Hyderabad; Remote; INR 3,500,000 - 7,000,000; Full time

Job summary

Tata Consultancy Services is seeking a SAP CRM Functional Consultant for PAN India deployment. The role requires 10+ years of experience and a strong background in utilities CRM, B2B and B2C deregulated markets.

The position offers a virtual interview process and opportunities to work on large-scale CRM projects. You will collaborate with cross-functional teams to implement market communication interfaces and contract management configurations within SAP CRM and ISU, ensuring reliable operations

Qualifications

• Has worked as a SAP CRM Functional Consultant in at least 2 projects.
• Experience in Utilities (B2B and B2C) in deregulated markets.
• Strong knowledge of Utilities CRM data model (ISU).
• Experience with market communication integration configurations in SAP CRM.
• Experience with Utilities Contract Management process configurations (Move out, Move in/out, Contract changes).
• Experience with Utilities Interaction centre processes: Meter reading, Budget billing, Promise-to-pay, Installment plan.

Responsibilities

• Has worked as a SAP CRM Functional Consultant in at least 2 projects.
• Demonstrates working knowledge in Utilities scenarios (B2B and B2C) in deregulated markets.
• Understands Utilities data model in CRM and ISU.
• Knows market communication integration configurations in SAP CRM (IDE/IDEX).
• Familiar with Utilities Contract Management configurations across Move out/in, contract changes.
• Familiar with Interaction centre processes for Utilities (Meter reading, budgeting, payment plans).

Skills

SAP CRM

Functional

Utilities domain

Market integration

Interaction centre

Education

15+ years of regular, full-time education

Job description

Greetings from Tata Consultancy Services !!!

About the Role

Skill: SAP CRM – Functional

Location: PAN India

Experience: 10+ Years

Mode Of Interview: Virtual Interview

Responsibilities

• Has worked as a SAP CRM Functional Consultant at least in 2 projects


• Must have working knowledge in Utilities scenarios (B2B and B2C both) in deregulated markets.


• Very good understanding of Utilities specific data model in CRM and ISU.


• Must have working knowledge about market communication (IDE/IDEX) integration configurations in SAP CRM.


• Must have working knowledge about the Utilities Contract Management: Process framework configurations for different business process (Move out, Reversal of Move In / Out, Change in Contract, Product Change etc).


• Must have working knowledge about Interaction centre processes for Utilities: Meter reading, Budget billing plan, Promise-to-pay, Instalment plan etc.

Eligibility Criteria

• 15+ years of regular, full-time education (10th + 12th + 3 years graduation)