SAP CRM

Robert Bosch Group; Karnataka; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bosch Global Software Technologies Private Limited in Karnataka, India, seeks an experienced CRM professional to support SAP C4C and CRM Sales/Service implementations. You will train end-users, prepare training materials, and assist across testing and data-management activities to ensure smooth deployment.

The role requires 4+ years in SAP CRM or similar solutions, cross-functional collaboration, and strong English communication in a global team setting.

Qualifications

• University degree with focus on IT
• 4+ years experience with CRM Sales and/or Service solution (SAP preferred)
• Experience in CRM implementation and in support processes
• Familiar with Agile methodology
• Excellent presentation skills

Responsibilities

• Provide support to Product Owner, CRM Capability Experts and C4C Team.
• Support Sales and Service modules for end users across countries/regions using the defined Support Concept.
• Coordinate with departments and business roles to support Sales and Service Cloud implementation.
• Create, maintain and deliver SAP C4C training documentation and end-user trainings.
• Support testing activities: UAT, regression testing, and integration testing.
• Collaborate with technical teams during implementation of requirements and bug fixes.
• Assist in creating business/technical requirement documents; test SAP Sales and Service and document bugs.
• Manage manual and automated data imports into the system.
• Document processes and interfaces; perform data quality checks.

Skills

English communication

Cross-functional collaboration

Education

B.E or B.Tech

Tools

SAP CRM

Salesforce

MS Dynamics 365

Oracle CRM

JIRA

Advanced Excel

Job description

• Legal Entity: Bosch Global Software Technologies Private Limited

Company Description

Bosch Global Software Technologies Private Limitedis a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Job Description:

• (Tasks, responsibilities) Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
• Provide support for both Sales and Service module to end users from Countries and regions applying Support Concept;
• Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
• Create, maintain and improve existing SAP C4C Training documentation; Organize and deliver trainings to SAP C4C end-users;
• Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);
• Cooperate with technical department during implementation of technical requirements and bug fixing processes;
• Assist during creation of documents for business/technical requirements; Test SAP Sales and Service solution and document bugs;
• Manage manual and automated data imports into the system;
• Document processes and interfaces; Work on data quality check.
• Profile (technical/technological skills, soft skills) University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT At least 4 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.
• Experience in Implementation of CRM solution (mandatory) Experience in Support processes (mandatory) Exceptional presentation skills (mandatory)
• Familiar with Agile methodology Knowledge of JIRA or similar tracking tool Advanced Excel knowledge
• Able to work in cross-functional teams and international environment Willingness to work in a global & virtual team
• Good communication skills, ability to think analytically and willingness to learn new things Fluent in English
• Eager to work with the newest technologies Proactive and can easily adapt to new development environment Self-motivated and with a great sense of ownership Team player and willing to give and receive feedback
• Think outside the box and try to find creative approaches to challenges

Qualifications

B.E or B.Tech

Additional Information

4+ years with SAP CRM Sales and/or Service solution