SAP BASIS Lead

Tech Mahindra; Kolkata District; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Tech Mahindra is seeking an experienced SAP BASIS Lead to head BASIS operations, mentor a consultants team, and act as the primary customer-facing technical lead. The role emphasizes service excellence, proactive delivery, stakeholder engagement, and leadership across complex SAP landscapes.

The incumbent will drive governance, manage incidents, and oversee SAP BASIS administration including installations, upgrades, migrations, and performance tuning.

Qualifications

• 8-12 years of SAP BASIS experience with SAP HANA and cloud operations.
• Proven leadership of SAP BASIS teams in managed services or AMS environments.
• Experience managing service delivery, governance, escalations, and customer expectations.
• Hands-on upgrades, migrations, cloud platforms (Azure/AWS), and performance tuning.
• Strong understanding of ITIL processes and excellent communication and leadership skills.

Responsibilities

• Lead and mentor an SAP BASIS team ensuring effective delivery and growth.
• Act as the primary customer-facing technical lead for SAP BASIS services.
• Drive proactive service management with reviews, risk identification, capacity planning, and continuous service improvements.
• Own service delivery, SLAs, operational KPIs, and customer satisfaction targets.
• Lead governance meetings, service reviews, escalations, and executive-level communications.
• Manage critical incidents, major outages, and escalations, providing timely resolution and stakeholder communication.
• Oversee SAP BASIS administration activities including installations, upgrades, migrations, refreshes, patching, and performance optimization.
• Collaborate with application, infrastructure, cloud, and customer teams to support business and project objectives.
• Identify automation and optimization opportunities to improve operational efficiency and service quality.
• Ensure compliance with organizational processes, security standards, audit requirements, and change management practices.

Job description

Experience: 8-12 Years

IMMEDIATE JOINERS ONLY

Role Summary

We are seeking an experienced SAP BASIS Lead to lead SAP BASIS operations, manage a team of consultants, and serve as the primary customer-facing technical lead. The candidate will be responsible for ensuring service excellence, proactive delivery management, stakeholder engagement, and technical leadership across complex SAP landscapes.

Key Responsibilities

• Lead and mentor a team of SAP BASIS consultants, ensuring effective delivery, knowledge sharing, and team development.
• Act as the primary customer-facing lead for SAP BASIS services, building strong relationships with customers and stakeholders.
• Drive proactive service management through regular reviews, risk identification, capacity planning, and continuous service improvements.
• Own service delivery, ensuring adherence to SLAs, operational KPIs, and customer satisfaction targets.
• Lead governance meetings, service reviews, escalations, and executive-level communications.
• Manage critical incidents, major outages, and escalations, providing timely resolution and stakeholder communication.
• Oversee SAP BASIS administration activities including installations, upgrades, migrations, refreshes, patching, and performance optimization.
• Collaborate with application, infrastructure, cloud, and customer teams to support business and project objectives.
• Identify automation and optimization opportunities to improve operational efficiency and service quality.
• Ensure compliance with organizational processes, security standards, audit requirements, and change management practices.

Required Skills

• 8-12 years of SAP BASIS experience with strong expertise in SAP HANA, and cloud operations.
• Proven experience leading SAP BASIS teams in managed services or AMS environments.
• Strong customer and stakeholder management skills with the ability to engage at operational and leadership levels.
• Experience managing service delivery, governance, escalations, and customer expectations.
• Hands-on experience in SAP upgrades, migrations, cloud platforms (Azure/AWS), and performance tuning.
• Strong understanding of ITIL processes and managed service operations.
• Excellent communication, presentation, leadership, and problem-solving skills.