SAP BASIS

Vrinda International; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Vrinda International in Bengaluru is seeking an experienced SAP BASIS expert to serve as SME and Technical Lead in our IT Services team. The role requires 5+ years in managing SAP environments on Unix/Linux, ensuring system stability and high availability, and driving ITIL-based incident resolution processes.

You will oversee SAP HANA, MAXDB, MSSQL, and MySQL, lead customer escalations, and drive cross-functional projects to improve efficiency and service levels.

Qualifications

• Five+ years in Database Administration with SAP focus.
• SME/Tech Lead experience in enterprise IT services.
• Proficient with SAP HANA, MAXDB, MSSQL and MySQL databases.

Responsibilities

• Act as primary technical authority for SAP BASIS operations.
• Oversee administration of large database environments for high availability.
• Manage ITIL incident and problem workflows and escalations.
• Lead customer escalations and ensure timely resolution.
• Drive process improvements and coordinate cross-functional projects.
• Perform admin tasks for SAP HANA, MAXDB, MSSQL, MySQL on Unix/Linux.

Skills

SAP BASIS

ITIL

Unix/Linux

Database Admin

Tools

SAP HANA

MAXDB

MSSQL

MySQL

Job description

Job Description

SAP BASIS Professional

Summary

We are seeking an experienced SAP BASIS specialist to serve as a Subject Matter Expert and Technical Lead within our dynamic IT Services sector. This pivotal role demands a professional with over five years of hands‑on expertise in managing extensive database environments, ensuring system stability, and driving operational excellence. The ideal candidate will be instrumental in overseeing critical infrastructure, managing complex ITIL-based incident and problem resolution workflows, and leading customer escalation procedures. This position offers the opportunity to shape process improvements and coordinate strategic projects while maintaining the highest standards of database administration across diverse platforms including SAP HANA, MAXDB, MSSQL, and MySQL, all within a robust Unix/Linux ecosystem.

Responsibilities

• Act as a primary technical authority for SAP BASIS operations, providing guidance and leadership to the technical team.
  
• Oversee the administration and optimization of large-scale database environments to ensure high availability and performance.
  
• Manage end‑to‑end ITIL processes, including the swift resolution of incidents and the root‑cause analysis of complex problems.
  
• Lead the handling of critical customer escalations, ensuring effective communication and timely resolution to maintain service levels.
  
• Drive continuous process improvement initiatives and coordinate cross‑functional projects to enhance system efficiency.
  
• Execute comprehensive database administration tasks for SAP HANA, MAXDB, MSSQL, and MySQL environments.
  
• Perform advanced system administration tasks on Unix and Linux operating systems to support backend infrastructure.
  

Requirements

Requirements:

• Minimum of five years of specialized experience in Database Administration with a focus on SAP ecosystems.
  
• Proven track record as a Subject Matter Expert or Technical Lead in managing enterprise‑level IT services.
  
• Deep proficiency in administering SAP HANA, MAXDB, MSSQL, and MySQL databases.
  
• Strong command over Unix/Linux system administration and configuration.
  
• Demonstrated expertise in applying ITIL frameworks for Incident and Problem Management.
  
• Experience in managing customer escalations and coordinating operational workflows.
  
• Ability to lead process improvement projects and coordinate technical initiatives effectively.