SAP and Process Development Analyst

Castrol; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Castrol is seeking an experienced SAP O2C specialist to drive automation and standardisation of end-to-end order-to-cash processes, backed by SAP solutions, to improve customer experience and process efficiency.

You will translate business requirements into functional designs with Product Owners, design leads, offshore developers, and SMEs, ensuring the solution meets acceptance criteria and supports SAP go-live and change activities.

Qualifications

• Bachelor’s degree in Business Economics, Supply Chain or IT.
• 3+ years in O2C and SAP-based landscapes.
• Experience supporting European Supply Chain operations and logistics.
• Fit-gap analysis, process design, SAP go-live and support cycles.
• Agile project delivery preferred.
• Advanced knowledge of E2E O2C (SAP ECC/APO).

Responsibilities

• Develop SAP-backed processes with automation, simplification and standardisation.
• Translate business requirements into functional specs with Product Owners and SMEs.
• Lead SAP deployments and change management (UAT, cutover, training).
• Drive standardisation across the SAP landscape in EMEA/region.
• Create process documentation and high-quality test plans.
• Collaborate with cross-functional agile teams to drive continuous improvement.

Skills

SAP O2C ECC

APO stock deployment

End-to-end O2C

Agile delivery

Process improvement

Change management

Education

Bachelor's degree in Business Economics, Supply Chain or IT

Tools

SAP Suite

SAP APO

Job description

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.

Whether you’re just starting out or ready for your next big move, you’re in the right place to explore an exciting career with Castrol.

Job description

About the team:

Main purpose of this role is to play a leading role in O2C process improvement initiatives with a focus on customer experience and efficiency of process execution. The job holder will strive for functional excellence in the extended O2C process area by developing and securing the right system solutions (SAP backed), promoting end-to-end process consistency and build knowledge within the SAP user community.

Key tasks:

• Develop SAP backed processes with a focus on automation, simplification, and standardisation.
• Translate business requirements (User Stories) into functional requirements working closely with Product Owners, Solution Design leads, offshore Technical Developers and Business SMEs to ensure the technical solution meets the Product Backlog Item acceptance criteria.
• Dive deeper and think beyond the norm to achieve end solutions which go beyond the perceived requirements.
• Develop scenario logic which both test design thinking and ensure best in class User Acceptance testing to ensure Cyber quality
• Works closely with the user community and BAU support team ensuring qualitative IT ticket requirements are captured, swift and high-quality solutions provided. Supports interventions and escalations where required.
• Lead functional support for key users and help improve their end to end process knowledge and SAP skills.
• Drive standardisation of system solutions and processes throughout the EMEA SAP landscape.
• Develop process documentation.
• Develop detailed and high quality (operational lens) test plans.
• Lead SAP development deployments and management of change (testing, cutover planning, UAT & ELS support, training).
• Works together with cross functional agile and local teams to drive continuous improvement.
• Acts as key stakeholder/contributor to the O2C Community of Practice.
• Supports the Lubricants Digital aspirations by developing solutions that bring visibility into the End to End supply chain enabling enhanced customer experience.
• Acts as one of the go to persons for SAP process and functional queries in the area of O2C.
• Carries out “pulse checks” with end users, checking in on process performance/adherence and improvement opportunities.

Experience required:

• Bachelor’s degree in Business Economics, Supply Chain or Information Technology
• SAP training modules with a preference in SAP O2C ECC + APO stock deployment/logistics condition scheduling.
• 3 years + experience in similar business context on O2C processes and SAP based system landscape.
• This role directly supports our European Supply Chain operations and more specifically logistics execution processes across primary and secondary distribution – the role holder will need to demonstrate extensive knowledge of operating in similar complex markets.
• Experienced in running fit-gap analysis, process design, SAP go live and support cycles.
• Experienced with business transformation projects and change management activities
• Preferably experienced in agile project delivery
• Advanced functional/process knowledge within the E2E O2C process area (SAP ECC/APO)

Privacy

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, [e-mail].

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.