SAM Analyst (Software Asset Management)

Accelon Inc.; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare Coverage

Work-Life Balance

Healthy Work Culture

Provident Fund & Gratuity

Job summary

Accelon Consulting is seeking a detail-oriented Software Asset Management professional in Bengaluru to support licensing, entitlements, and usage for enterprise software. You will run daily SAM operations, reconcile inventories, and validate discovery data while maintaining precise entitlements and license metrics.

Collaboration with procurement, IT, finance, legal, and business teams is essential to resolve data gaps and meet SLAs.

Qualifications

• 2-5 years of experience in software asset management operations or IT asset management.
• Knowledge of licensing models: per user, per device, subscription, core/processor-based.
• Hands-on experience with a SAM/ITAM tool such as ServiceNow SAM Pro or Flexera.
• Strong analytical skills and proficiency with Excel (pivot tables, lookups, data validation).
• Attention to detail and a methodical data reconciliation approach.
• Clear written and verbal communication, ability to explain licensing topics to non-specialists.
• Ability to manage multiple tasks, prioritize, and meet deadlines in a collaborative team.
• Willingness to work night shifts to overlap with US time zones.

Responsibilities

• Support SAM Ops team in managing licensing, entitlements, and usage for enterprise software products.
• Run daily SAM operations including license provisioning, inventory reconciliation, discovery data validation, and license position updates.
• Maintain accurate records of entitlements, purchase orders, and license metrics in the SAM tool and related systems.
• Monitor software usage and identify optimization opportunities, such as reclaiming unused licenses and rightsizing.
• Track renewals, true-ups, and milestones, and flag risks and upcoming deadlines to the senior SAM lead.
• Support vendor audit readiness by gathering and organizing data, evidence, and documentation.
• Work with procurement, IT operations, finance, legal, and business teams to resolve data gaps and process issues.
• Triage and resolve SAM-related requests and tickets within agreed service levels.
• Document processes, runbooks, and reporting standards, and help improve them over time.
• Contribute to dashboards and reporting that give stakeholders clear visibility into software usage, cost, and compliance.

Skills

Software Asset Management

Excel data analysis

Communication

Multitasking

Night shifts

Tools

ServiceNow SAM Pro

Flexera

Job description

Job Description

• Support SAM Ops team in managing licensing, entitlements, and usage for enterprise software products.
• Run daily SAM operations including license provisioning, inventory reconciliation, discovery data validation, and license position updates.
• Maintain accurate records of entitlements, purchase orders, and license metrics in the SAM tool and related systems.
• Monitor software usage and identify optimization opportunities, such as reclaiming unused licenses and rightsizing.
• Track renewals, true-ups, and milestones, and flag risks and upcoming deadlines to the senior SAM lead.
• Support vendor audit readiness by gathering and organizing data, evidence, and documentation.
• Work with procurement, IT operations, finance, legal, and business teams to resolve data gaps and process issues.
• Triage and resolve SAM-related requests and tickets within agreed service levels.
• Document processes, runbooks, and reporting standards, and help improve them over time.
• Contribute to dashboards and reporting that give stakeholders clear visibility into software usage, cost, and compliance.

Requirements

Must-Have:

• 2-5 years of experience in software asset management operations, IT asset management, or a related function.
• Working knowledge of software licensing models, such as per user, per device, subscription, and core- or processor-based.
• Hands-on experience with a SAM or ITAM tool, such as ServiceNow SAM Pro, Flexera or similar.
• Strong analytical skills and comfort working with large datasets in Excel or similar tools (pivot tables, lookups, data validation).
• Attention to detail and a methodical approach to reconciling data across multiple sources.
• Clear written and verbal communication skills, with the ability to explain licensing and compliance topics to non-specialists.
• Ability to manage multiple tasks, prioritize, and meet deadlines in a collaborative team.
• Willingness to work night shifts to overlap with US time zones.

Nice-to-Have:

• Enterprise Vendor Licensing: Experience with enterprise vendor licensing (for example, Microsoft, Adobe, Docusign).
• Compliance & Audit: Familiarity with vendor audit processes and compliance reporting.
• SaaS & Cloud: Exposure to SaaS management and cloud licensing.
• Reporting Tools: Basic knowledge of Power BI or similar reporting tools.
• Certifications: IAITAM CSAM, CITAM, or ITIL Foundation.

Why Join Us

Accelon Consulting is a global workforce solutions partner and AI enablement leader, but above all, we are a people-first organization. Our dual commitment is simple: advancing careers and enabling organizations to thrive in a connected, intelligent future. Our culture is built on respect, transparency, and long-term growth, offering opportunities to work on high-impact projects with leading global enterprises. At Accelon, people are supported, achievements are recognized, and careers are built with purpose. To learn more about our culture and what it’s like to be part of our team, visit the Life at Accelon section on our website.

We Offer:

• Healthcare Coverage – available for you and your immediate family.
• Work-Life Balance – flexible work arrangements and realistic workloads to support employee well-being.
• Healthy Work Culture – a collaborative, respectful, and growth-oriented work environment.
• Provident Fund & Gratuity – benefits provided in accordance with applicable statutory requirements.