Salon Manager

Enrich; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Enrich is seeking a Salon Manager / Business Manager in Bengaluru to lead daily operations, drive revenue, and ensure exceptional guest experience. You will oversee team performance, inventory, billing, and hygiene, while aligning with brand standards and profitability goals.

The role requires strong leadership, communication, and problem-solving in a fast-paced salon environment, with a focus on targets, customer service, and operational controls to deliver consistent, quality service.

Qualifications

• Strong experience in team management, customer service, sales, and business operations.
• Proven track record of achieving revenue and business targets.
• Excellent communication and interpersonal skills.
• Strong customer complaint-handling and conflict-resolution abilities.
• Strong understanding of inventory, billing, and operational controls.
• Presentable, well-groomed, confident, and professional personality.
• Ability to work in a target-driven and fast-paced salon environment.
• Strong leadership, ownership, and problem-solving skills.
• Passion for the beauty, wellness, grooming, and salon industry will be preferred.

Responsibilities

• Manage business and revenue performance.
• Oversee guest experience and customer service.
• Control retail and inventory management.
• Handle billing and financial operations.
• Maintain hygiene, safety, and equipment maintenance.

Skills

team management

customer service

sales

business operations

leadership

communication

interpersonal skills

inventory control

billing

conflict-resolution

Job description

Role: Salon Manager / Business Manager

Key Responsibilities

• Business & Revenue Management
• Guest Experience & Customer Service
• Retail & Inventory Management
• Billing & Financial Operations
• Hygiene, Safety & Maintenance

Key Performance Indicators (KPIs)

• Monthly & annual salon revenue achievement
• Profitability / bottom-line performance
• Customer satisfaction and retention
• Average bill value
• Team productivity and target achievement
• Inventory accuracy and stock control
• Complaint resolution and service quality
• Salon hygiene, upkeep, and operational compliance

Desired Candidate Profile

• Strong experience in team management, customer service, sales, and business operations.
• Proven track record of achieving revenue and business targets.
• Excellent communication and interpersonal skills.
• Strong customer complaint-handling and conflict-resolution abilities.
• Strong understanding of inventory, billing, and operational controls.
• Presentable, well-groomed, confident, and professional personality.
• Ability to work in a target-driven and fast-paced salon environment.
• Strong leadership, ownership, and problem-solving skills.
• Passion for the beauty, wellness, grooming, and salon industry will be preferred.

What We Are Looking For

If you are passionate about the salon and beauty industry and have a strong track record in managing people, customers, and business performance, we would love to hear from you.