Salesperson

Star Tours Ltd; Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Star Tours Ltd in Mumbai is seeking a full-time Salesperson to handle direct customer inquiries, present tour packages, and guide customers through booking and payment processes.

The role involves responding to calls and walk-in customers, preparing quotations, following up on leads, and coordinating with operations to confirm itineraries, aiming to meet sales targets while delivering top-tier customer service.

Qualifications

• Strong customer service, persuasion, and negotiation skills for a sales role.
• Excellent English communication; local language skills are a plus.
• Knowledge of tours, travel products, and itinerary planning; hospitality sales preferred.
• Proficient with computers, CRM tools, and office software for leads and bookings.
• Willing to work on-site in Mumbai and manage multiple requests.
• Professional, reliable, and ethical in all interactions.
• High school diploma required; degree/diploma in Business/Tourism/Hospitality is a plus.

Responsibilities

• Handle direct customer inquiries and present tour packages.
• Guide customers through booking and payments processes.
• Respond to calls and walk-in customers; prepare quotations.
• Follow up on leads and convert prospects into bookings.
• Maintain sales records and coordinate with operations/reservations.
• Provide post-sales support to ensure a smooth travel experience.
• Meet sales targets and contribute to promotions.
• Uphold high standards of customer service.

Skills

Customer service

Persuasion

Negotiation

English communication

CRM tools

Sales

Office software

Education

High school diploma

Business/Tourism/Hospitality degree

Tools

CRM systems

MS Office

Job description

Company Description

Star Tours Ltd is a tour operator offering organized sightseeing and coach tours across the UK, helping travelers explore major attractions and cultural landmarks. The company focuses on delivering well-planned itineraries and comfortable travel experiences to a wide range of customers. With a commitment to reliable service and customer satisfaction, Star Tours Ltd works closely with local partners and guides to ensure memorable journeys. Prospective team members can expect to join a service-driven environment that values professionalism, attention to detail, and a passion for travel.

Role Description

This is a full-time, on-site Salesperson role based in Mumbai. The Salesperson will handle direct customer inquiries, present tour packages, and guide customers through booking and payment processes. Day-to-day tasks include responding to calls and walk-in customers, preparing quotations, following up on leads, and converting prospects into confirmed bookings. The role also involves maintaining accurate sales records, coordinating with operations and reservations teams to confirm itineraries, and providing post-sales support to ensure a smooth travel experience. The Salesperson is expected to meet sales targets, contribute to promotional activities, and uphold high standards of customer service.

Qualifications

• Strong customer service, persuasion, and negotiation abilities suited to a sales environment.
• Excellent verbal and written communication skills in English; proficiency in local languages is an advantage.
• Basic knowledge of tours, travel products, and itinerary planning; prior experience in travel or hospitality sales is preferred.
• Comfort with using computers, CRM tools, and office applications for managing leads, bookings, and reports.
• Ability to work on-site in Mumbai, manage time effectively, and handle multiple customer requests simultaneously.
• High level of professionalism, reliability, and ethical conduct in all customer and partner interactions.
• Minimum of a high school diploma; a degree or diploma in Business, Tourism, or Hospitality is a plus.