Salesforce Technical Project Manager

dotSolved Systems Inc.; Chennai District; Hybrid; INR 3,500,000 - 6,000,000; Full time

Job summary

dotSolved Systems Inc. in Chennai hybrid seeks a seasoned Salesforce Technical Project Manager to own the Salesforce product experience for the commercial and field teams.

Translate operations, medical affairs, compliance, and business needs into platform capabilities across Sales Cloud, Marketing Cloud, Service Consoles, and integrations with Org Service, SOS/Commerce, LIMS, and partner systems to support territory, account, sales activity, and marketing workflows.

Qualifications

• Minimum 7+ years hands-on Salesforce experience in enterprise environments.
• Product Management experience in B2B SaaS, enterprise CRM, or Salesforce platforms.
• Strong experience with Salesforce Sales Cloud.
• Experience with Salesforce Marketing Cloud including campaigns, journeys, segmentation, and integrations.
• Deep understanding of Salesforce data models, objects, relationships, and permissions.

Responsibilities

• Translate leadership requests and pain points into BRDs, PRDs, one-pagers, and epics with clear scope.
• Map current-state processes and define future-state across Sales Ops, Marketing, Medical Affairs, Compliance, and field teams.
• Define acceptance criteria for data model, automation, UI, Lightning pages, access, reporting, and integrations.
• Own release readiness from sandbox to production, including UAT plans and deployment guides.
• Drive cross-functional alignment and partner with technical leads on architecture and dependencies.

Skills

7+ years Salesforce experience

Product Management in B2B SaaS

Sales Cloud expertise

Marketing Cloud experience

Salesforce data model knowledge

PRD/BRD creation

Stakeholder management

Tools

Jira

Confluence

Git-backed Salesforce metadata

Job description

Position: Salesforce Technical Project Manager

Shift Timing - 3.00AM - 12.PM PST (US Pacific Time)

Location: Chennai - Hybrid

About the role: Own the Salesforce product experience for Natera’s commercial and medical field teams. Translate Sales Operations, Medical Affairs, Compliance, and business needs into well-defined platform capabilities across Sales Cloud, Marketing Cloud, Service Consoles, and integrations with Org Service, SOS/Commerce, LIMS, and vendor partners. The goal is to enable field representatives and operations teams to complete territory, account, sales activity, order-support, marketing, and compliance workflows effectively within Salesforce, while maintaining clear system-of-record boundaries.

Discovery & Requirements

• Translate leadership requests and SFHELP pain points into BRDs, PRDs, product one-pagers, and HLR-backed epics with clear in-scope and out-of-scope definitions.
• Map current-state processes such as people movement, quarterly territory planning, call logging, portal order support, and marketing workflows before defining the future state.
• Gather and translate requirements across Sales Operations, Marketing, Medical Affairs, Compliance, and field teams.
• Define acceptance criteria covering the data model, automation, UI, Lightning pages, access, reporting, and integrations.
• Identify opportunities to leverage Salesforce Marketing Cloud for targeted communications, campaigns, customer engagement, and marketing automation.

Delivery Ownership

• Prioritize and sequence Salesforce work for internal teams and external vendors against portfolio and PMO intake.
• Own sandbox → preprod → production release readiness, including scope, UAT plans, deployment guides, and technical handoffs.
• Drive UAT, defect resolution, business sign-off, and production readiness.
• Ensure Salesforce remains the appropriate user experience while maintaining clear system-of-record boundaries across Commerce, Org Service, LIMS, and other platforms.

Cross-Functional Facilitation

• Align Sales Ops, Marketing, RDs/field teams, Medical Affairs, Compliance, Org Service, Integration, Helpdesk, and Engineering.
• Drive alignment on compliance gates, particularly No / Review scenarios.
• Coordinate UAT, training materials, enablement communications, and go-live support across multiple business units.
• Partner with technical leads and vendors to resolve functional and integration dependencies.

Salesforce Platform Product Judgment

• Determine when to enhance existing Salesforce patterns versus introducing new capabilities.
• Evaluate solutions across Sales Cloud, Marketing Cloud, Service Cloud, Lightning apps/consoles, territory management, and Salesforce integrations.
• Identify org drift, permission-set/profile impacts, record-type-specific UX risks, and integration dependencies before release.
• Partner with technical leads on architecture and TDD options without owning Apex implementation.

Required Qualifications

• Minimum 7+ years of hands-on Salesforce experience, with strong experience in enterprise Salesforce environments.
• Product Management experience in B2B SaaS, enterprise CRM, or Salesforce platforms.
• Strong experience with Salesforce Sales Cloud.
• Experience with Salesforce Marketing Cloud is required, including understanding of marketing automation, campaigns/journeys, segmentation, communications, and integrations.
• Strong understanding of Salesforce data models, objects, relationships, record types, approval processes, permission sets, profiles, automation, and integrations.
• Ability to create clear and concise PRDs, BRDs, user stories, HLRs, acceptance criteria, and product roadmaps.
• Experience working with cross-functional stakeholders across Business Operations, Sales, Marketing, Compliance, Engineering, and IT.
• Ability to work with technical teams on architecture and integration decisions without needing to write Apex.
• Experience owning Salesforce releases from discovery and requirements through UAT, deployment, and production support.
• Strong stakeholder management and communication skills.

Nice to Have

• Life Sciences, healthcare, diagnostics, or regulated-industry experience.
• Salesforce vendor/SI delivery management experience.
• Experience with Salesforce Marketing Cloud and Sales Cloud integration.
• Familiarity with Lightning Apps/Consoles, CRM Analytics (CRMA), and Territory Management.
• Experience with Salesforce Service Cloud.
• Experience with Jira, Confluence, Git-backed Salesforce metadata, and release documentation.
• Experience working with external Salesforce implementation partners/vendors.
• Understanding of PHI, compliance, and regulated healthcare workflows.

Preferred Experience

• 7+ years Salesforce experience | Sales Cloud | Marketing Cloud | Enterprise CRM Product Management | Integrations | UAT & Release Management | Healthcare/Life Sciences preferred