Salesforce Technical Architect - B2B Commerce

Enboarder; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Enboarder in Bengaluru is seeking a senior Salesforce Architect to lead advanced Salesforce implementations for enterprise clients. You will drive architecture, governance, and design reviews across Sales, Service and Commerce clouds, while coordinating with client stakeholders and product teams.

The role requires 9-14 years CRM experience with a strong focus on Salesforce, deep knowledge of data integration patterns, and the ability to travel 50-75% to client sites.

Qualifications

• 9-14 years CRM experience with at least 6 years on the Salesforce platform.
• Expert level understanding of Salesforce core, Sales, Service and Community clouds.
• Experience integrating Salesforce with ETL, ESB and marketing automation systems.
• Knowledge of B2B Commerce Einstein features, extensions framework and APIs.
• Ability to design scalable, performance-driven architecture and communicate to stakeholders.

Responsibilities

• Collaborate with client stakeholders to define requirements and expectations.
• Translate requirements into well-architected Salesforce solutions.
• Lead technical design sessions and document technical solutions.
• Provide governance of Salesforce projects and enforce coding standards.
• Oversee delivery of custom development, integrations and data migration.
• Maintain target billable utilization and understand project depth.
• Participate in pre-sales activities such as discovery and POC development.

Skills

Salesforce CRM

CRM architecture

ETL integrations

B2B Commerce

SAML SSO

Pre-sales

Education

Degree or equivalent

Tools

ETL tools

CPQ

Marketing automation

Salesforce OMS

Job description

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client’s current and desired end states
• Provide oversight and governance of Salesforce projects
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Maintain a target billable utilization aligned to the role
• Ability to understand a project and deep dive to debug issues
• From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
• Liaise with Salesforce product teams to support client implementations
• Travels to client sites for projects, estimated 50-75%

Requirements

• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform
• Expert level understanding of the Salesforce product suite, including B2B commerce on core, Sales, Service, andCommunity clouds
• Understanding of B2B sales processes, customer journeys, and e-commerce best practices.
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, ESB, marketing automation, reporting, etc.)
• Understanding of B2B Commerce Einstein Features & Capabilities
• Understanding B2B Commerce Extensions framework
• Understanding on B2B Commerce APIs and Connect APIs
• Understanding of cross cloud use cases (B2B, D2C, Loyalty, Revenue)
• Understanding of Salesforce OMS
• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Understanding of key design patterns and large data volume limitations and best practices
• Understanding of data sharing and visibility considerations and how these play into platform architecture
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Experience with platform security capabilities (TLS, SSL)
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
• Ability to clearly articulate complex technical situations to business and management audiences