Salesforce Technical Architect - B2B Commerce

Salesforce, Inc.; Hyderabad; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

Salesforce, Inc. in Hyderabad seeks a senior Salesforce Architect to lead complex CRM solutions, design scalable platform architectures, and drive multi-cloud integrations across B2B Commerce, Sales, and Service clouds.

You will partner with client stakeholders to translate business needs into well-architected Salesforce deployments, oversee governance, and guide pre-sales discovery while travel up to 75%.

Qualifications

• Degree or equivalent proven experience.
• 9-14 years CRM experience with minimum 6 years on Salesforce platform.
• Expert level understanding of Salesforce product suite including B2B commerce on core, Sales, Service, and Community clouds.
• Understanding of B2B sales processes and customer journeys.
• Knowledge of data integration tools and experience integrating Salesforce with different business systems.
• Knowledge of B2B Commerce Einstein Features & Capabilities.
• Understanding of B2B Commerce Extensions framework.
• Understanding on B2B Commerce APIs and Connect APIs.
• Understanding of cross cloud use cases (B2B, D2C, Loyalty, Revenue).
• Understanding of Salesforce OMS.
• Understanding of systems architecture and scalable solutions.
• Experience with design patterns and large data volume best practices.
• Understanding data sharing and visibility considerations in platform architecture.
• Familiarity with platform authentication patterns (SAML, SSO, OAuth).
• Knowledge of data integration tools and Salesforce integrations (ETL, CPQ, marketing automation, reporting).
• Strong understanding of environment and release management, code versioning, deployment methods.
• Experience with platform security (TLS, SSL).
• Expert level experience defining architecture landscape and delivering comprehensive solutions.
• Strong background in design/development of large web-based systems or complete software lifecycle.
• Ability to articulate complex technical situations to business audiences.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set expectations.
• Translate business requirements into well-architected Salesforce solutions.
• Lead technical design sessions; document solutions aligned with client objectives; identify gaps between current and desired end states.
• Provide oversight and governance of Salesforce projects.
• Follow and help define coding standards; lead code reviews for quality and proper design patterns.
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
• Maintain a target billable utilization aligned to the role.
• Understand a project deeply and dive into debugging issues.
• Participate in pre-sales activities such as discovery and POC development with prospects.
• Liaise with Salesforce product teams to support client implementations.
• Travel to client sites for projects, estimated 50-75%.

Skills

CRM experience

Salesforce expertise

Data integration

APIs

Security concepts

Architectural design

Communication skills

Platform authentication

Education

Degree or equivalent experience

Tools

ETL tools

CPQ

Marketing automation tools

Salesforce Connect APIs

Job description

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client’s current and desired end states
• Provide oversight and governance of Salesforce projects
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Maintain a target billable utilization aligned to the role
• Ability to understand a project and deep dive to debug issues
• From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
• Liaise with Salesforce product teams to support client implementations
• Travels to client sites for projects, estimated 50-75%

Requirements

• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform
• Expert level understanding of the Salesforce product suite, including B2B commerce on core, Sales, Service, andCommunity clouds
• Understanding of B2B sales processes, customer journeys, and e-commerce best practices.
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, ESB, marketing automation, reporting, etc.)
• Understanding of B2B Commerce Einstein Features & Capabilities
• Understanding of B2B Commerce Extensions framework
• Understanding on B2B Commerce APIs and Connect APIs
• Understanding of cross cloud use cases (B2B, D2C, Loyalty, Revenue)
• Understanding of Salesforce OMS
• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Understanding of key design patterns and large data volume limitations and best practices
• Understanding of data sharing and visibility considerations and how these play into platform architecture
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Experience with platform security capabilities (TLS, SSL)
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
• Ability to clearly articulate complex technical situations to business and management audiences

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

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