Salesforce Technical Architect

jadeglobal; Pune District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

jadeglobal is seeking a Salesforce Technical Architect with 12–15 years of experience to define the AI-native future of enterprise Salesforce platforms. You will lead architecture decisions across multi-cloud ecosystems and govern how AI tools are embedded into the engineering lifecycle.

This role requires deep domain knowledge in Healthcare, Hi-Tech, and revenue operations, with the ability to present roadmaps to CIOs and CFOs and to translate business strategies into scalable, auditable

Qualifications

• 12–15 years of Salesforce architecture experience.
• Hands-on proficiency with AI tools and Salesforce AI capabilities across enterprise ecosystems.
• Certifications: Salesforce CTA (or in progress), Application / System Architect, AI Specialist.
• Experience delivering enterprise-scale AI-powered Salesforce platforms.

Responsibilities

• Define architecture decisions across multi-cloud Salesforce ecosystems.
• Design Agentforce frameworks and MCP integration strategies.
• Govern how AI tools are embedded into the engineering lifecycle.
• Translate complex business strategies into auditable, scalable Salesforce platforms.

Skills

Salesforce Architecture

AI tooling

Multi-cloud

Executive communication

Tools

SFDX / Salesforce CLI

Copado

Gearset DevOps

MuleSoft

Heroku

LeanIX / Ardoq

Job description

Salesforce Technical Architect1 ROLE OVERVIEW

We are seeking a visionary Salesforce Technical Architect with 12- 15 years of exp, who defines the AI-native future of enterprise Salesforce platforms. You will lead architecture decisions across multi-cloud Salesforce ecosystems, design Agentforce Agent frameworks at enterprise scale, define Model Context Protocol (MCP) integration strategies, and govern how AI tools like Claude, Codex, and Cursor are embedded into the engineering lifecycle. Your deep functional understanding of Healthcare, Hi-Tech, and revenue operations - combined with architectural mastery - enables you to translate complex business strategies into resilient, scalable, AI-powered Salesforce platforms that deliver measurable, auditable business outcomes. You are the person in the room who can speak the language of the CFO, the CIO, the Chief Medical Officer, and the Lead Developer - with equal authority.

Department: Architecture

Reports To: VP Engineering

Industry Focus: Healthcare, Hi-Tech, Financial Services, Retail & Manufacturing

Engagement: Full-Time | Strategic Programs & Pre-Sales

Certifications: Salesforce CTA (or in progress), Application / System Architect, AI Specialist

AI & MODERN TOOLING EXPERTISE

Candidates must demonstrate hands-on proficiency with next-generation AI tools, LLM platforms, and Salesforce AI capabilities:

CORE AI PLATFORMS & LLMS

• Claude (Anthropic) - Architecture & Dev
• OpenAI GPT-4o / Codex
• GitHub Copilot Enterprise
• Cursor IDE (team governance)
• Amazon Bedrock / Azure OpenAI
• Google Vertex AI

SALESFORCE AI & AGENTFORCE LAYER

• Agentforce Platform Architecture
• Einstein Copilot Studio
• Prompt Builder & LLM Gateway
• Model Context Protocol (MCP)
• Einstein Prediction Builder
• Data Cloud AI Segmentation
• Revenue Intelligence AI

DEVELOPER PRODUCTIVITY & DEVOPS

• Salesforce Well-Architected Framework
• SFDX / Salesforce CLI
• Copado / Gearset DevOps
• MuleSoft Architecture
• Heroku / Salesforce Functions
• LeanIX / Ardoq (EA tooling)

SALESFORCE CLOUD EXPERTISE ( ANY OF 2 CLOUDS AS MENTIONED BELOW )

Sales Cloud

Architect enterprise Sales Cloud platforms spanning global territory hierarchies, multi-org topologies, AI-assisted pipeline management, Revenue Intelligence, and Agentforce Sales Agent frameworks. Define scalable data models and AI scoring architectures supporting global sales operations.

Service Cloud

Design resilient omni-channel service architectures: Omni-Channel capacity modelling, Agentforce Service Agent frameworks with human-in-the-loop escalation design, Einstein Article Recommendations, Knowledge Graph integration, and AI-driven CSAT prediction. Define service AI governance and quality standards.

Experience Cloud

Architect multi-site, multi-audience Experience Cloud platforms with headless LWR architecture, identity federation (SSO / MFA / PKCE), AI personalisation layers, and API-first integration patterns for patient portals, partner hubs, and enterprise customer communities.

Revenue Cloud (CPQ, Billing, ARM)

Define enterprise CPQ architecture: multi-org quoting strategy, cross-cloud pricing governance, ERP integration blueprints (SAP, NetSuite), ASC 606-compliant ARM configuration standards, and Agentforce Deal Desk agent framework design. Govern CPQ customisation boundaries and technical debt.

Health Cloud

Architect HIPAA-compliant Health Cloud platforms: Care Program object frameworks, Interoperability Hub (FHIR R4) architecture, consent management design, prior auth automation, and AI-assisted care coordination agent frameworks. Define PHI data residency, encryption, and access control architectures.

Data Cloud & MuleSoft

Design enterprise data unification strategies: Data Cloud identity resolution, calculated insights governance, and real-time activation pipelines into Sales, Service, and Marketing Clouds. Define MuleSoft API-led connectivity governance, integration platform standards, and event-driven architecture patterns using Platform Events and CDC.

INDUSTRY DOMAIN KNOWLEDGE ( ANY ONE OF FOLLOWING )

Healthcare & Life Sciences

Deep knowledge of Provider, Payer, MedTech, Pharma, and Biotech business models and their distinct multi-cloud Salesforce platform architectures

Experience architecting HIPAA-compliant multi-org Salesforce environments: PHI isolation, field-level encryption, Shield Platform Encryption, and comprehensive audit logging

FHIR R4 interoperability architecture: Salesforce Health Cloud Interoperability Hub, SMART on FHIR OAuth flows, and bidirectional EHR system sync (Epic, Cerner, Oracle Health)

Strategic understanding of value-based care, ACO structures, and population health management - and how Salesforce AI platforms operationalise clinical quality metrics

C-suite Healthcare presentation experience: presenting AI-powered Salesforce platform roadmaps to CIOs, CMIOs, and Chief Digital Officers in health systems

Hi-Tech & Software

Mastery of SaaS company Salesforce platform patterns: SDR-AE-CSM-Renewal lifecycle architecture, PLG motion i