Salesforce Technical Architect

Salesforce, Inc.; India; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Salesforce, Inc. in India seeks an AI-driven Salesforce consultant to collaborate with client stakeholders, translate business needs into scalable Salesforce solutions, and lead architectural design discussions.

You will leverage autonomous AI capabilities and tools to accelerate delivery and ensure high-quality implementations across complex environments. The role emphasizes AI-first delivery, governance, and ongoing optimization of performance and ROI, with significant travel to client sites

Qualifications

• Degree or equivalent proven experience; evaluated against core role proficiencies.
• Experience translating business needs into scalable Salesforce solutions is valued.
• Familiarity with AI tooling and architecture enhances delivery.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and expectations.
• Translate requirements into well-architected Salesforce solutions, embedding autonomous AI capabilities.
• Lead design sessions and document solutions aligned with client objectives; review architecture.
• Provide governance for Salesforce projects using AI tools and evaluation frameworks.
• Lead code reviews and enforce coding standards, using AI assistants to optimize performance.
• Oversee delivery of custom development, integrations, and data migration for Salesforce implementations.
• Measure AI performance and business value with client-defined ROI frameworks.
• Maintain target billable utilization for the role.
• Troubleshoot issues by debugging and diagnosing system logs with AI diagnostics.
• Support pre-sales activities, including discovery and POC work with AI tools.
• Liaise with Salesforce product teams to support client implementations; travel 50-75%.

Skills

Collaboration

Requirements gathering

Solution design

AI architecture

Salesforce

Gen AI

Education

Bachelor's degree or equivalent experience

Tools

GitHub Copilot

Claude

Cursor

Apex

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You'll Actually Be Doing

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform, including identifying opportunities to embed autonomous AI capabilities using Agentforce Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments, optimizing performance, resource consumption, and platform governor limits
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases
• Provide oversight and governance of Salesforce projects, championing an AI-First Delivery & Engineering methodology by utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed, utilizing AI coding assistants to help enforce standards and optimize code performance
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation, championing the team's use of tools like GitHub Copilot to accelerate the generation of Apex classes, mock data, and REST integrations
• Focus on Performance Evaluation & ROI by collaborating with customers to develop evaluation frameworks to measure AI performance and business value for their specific use cases
• Maintain a target billable utilization aligned to the role
• Ability to understand a project and deep dive to debug issues, leveraging AI diagnostics to interpret system logs and isolate performance bottlenecks quickly
• From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects using AI tools to build prototypes rapidly
• Liaise with Salesforce product teams to support client implementations
• Travels to client sites for projects, estimated 50-75%

You’re Our Person If...

• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles