Salesforce Tech Lead

jadeglobal; Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

JadeGlobal is seeking a Salesforce Tech Lead with 10+ years of experience to drive AI-augmented Salesforce solutions across core clouds. You will blend deep platform knowledge with AI tooling, enabling intelligent, scalable implementations that bypass reliance on Business Analysts.

You will work in Technology & Engineering, reporting to the Salesforce Technical Lead/Architect, and contribute to Healthcare and Hi-Tech domain initiatives as part of a full-time consulting & product delivery

Qualifications

• Hands-on proficiency with AI tools, LLM platforms, and Salesforce AI capabilities.
• Experience translating complex business workflows into AI-augmented Salesforce solutions.

Responsibilities

• Design AI-powered Salesforce solutions across Sales, Service, and Experience Clouds.
• Integrate AI models and MCP protocol within Salesforce apps.
• Collaborate with Tech Leads to deliver scalable, AI-driven implementations.

Skills

Salesforce

AI Integration

LWC

SFDX

APEX

Agentforce

Education

Platform Developer I & II

Tools

GitHub Copilot

Cursor IDE

Codex

Agentforce Agent Builder

Einstein GPT

Git

Job description

Salesforce Tech Lead3 ROLE OVERVIEW

We are seeking a next-generation Salesforce Developer with 10+ years of experience who blends deep Salesforce platform expertise with AI-driven development practices. This role goes beyond writing Apex and LWC - you will co-author intelligent solutions using Agentforce Agents, integrate AI models via Model Context Protocol (MCP), and leverage tools like Claude, GitHub Copilot, Cursor, and Codex to accelerate delivery. Equally critical is your functional fluency across Healthcare and Hi-Tech domains, enabling you to translate complex business workflows directly into scalable, AI-augmented Salesforce solutions without constant handholding from Business Analysts.

Department: Technology & Engineering

Reports To: Salesforce Technical Lead / Architect

Industry Focus: Healthcare, Hi-Tech, Financial Services, Manufacturing

Engagement: Full-Time | Consulting & Product Delivery

Certifications: Platform Developer I & II, AI Associate / AI Specialist

AI & MODERN TOOLING EXPERTISE

Candidates must demonstrate hands-on proficiency with next-generation AI tools, LLM platforms, and Salesforce AI capabilities:

CORE AI PLATFORMS & LLMS

• Claude (Anthropic)
• OpenAI Codex
• GitHub Copilot
• Cursor IDE
• Gemini Code Assist
• Amazon Q Developer

SALESFORCE AI & AGENTFORCE LAYER

• Agentforce Agent Builder
• Einstein Copilot
• Prompt Builder
• Einstein GPT
• MCP (Model Context Protocol)
• Einstein Prediction Builder

DEVELOPER PRODUCTIVITY & DEVOPS

• Salesforce CLI / SFDX
• VS Code + SF Extensions
• Git / GitHub
• Copado / Gearset
• Jest / Apex Test Framework
• Postman / REST APIs

Sales Cloud:

Deep expertise in Lead-to-Opportunity lifecycle, Territory Management, Forecasting, and Activity Timelines. Build AI-assisted rep coaching nudges and pipeline automations using Agentforce Sales Agents and Next Best Action.

Service Cloud:

Proficiency in Case Management, Entitlements, SLA enforcement, Omni-Channel routing, and Knowledge Base management. Deploy Agentforce Service Agents for intelligent case deflection, auto-resolution, and escalation management.

Experience Cloud::

Build partner portals, patient portals, and B2B communities using LWR sites. Integrate Einstein personalisation, AI-powered search, and audience segmentation for contextual digital experiences.

Revenue Cloud (CPQ & Billing)

Configure and extend CPQ product catalogues, pricing waterfalls, bundle rules, discount schedules, and approval chains. Automate quote generation and contract amendments using AI Prompt Templates and Agentforce.

Health Cloud

Develop on Care Plans, Patient 360 timeline, Referral Management, and the FHIR Interoperability Hub. Implement AI-assisted care gap identification and proactive patient outreach automations.

Data Cloud & Marketing Cloud

Build Data Cloud calculated insights and activation flows that feed personalised journeys in Marketing Cloud. Understand how unified customer profiles power AI segmentation and Einstein-driven content recommendations.

INDUSTRY DOMAIN KNOWLEDGE ( Any one of following )

Healthcare & Life Sciences

• Understanding of Patient Lifecycle: acquisition, care coordination, treatment, discharge, and follow-up automation
• HIPAA compliance, PHI handling, field-level encryption, and consent management within Salesforce
• HL7/FHIR R4 standards and Salesforce Health Cloud Interoperability Hub integration patterns with EHR systems
• Prior Authorization, referral management, care plan automation, and population health workflow awareness
• Value-based care models and how AI can drive outcomes tracking and proactive care gap closure

Hi-Tech & Software

• SaaS business models: ARR, MRR, NRR, churn, expansion revenue, and renewal lifecycle awareness
• Lead-to-cash process knowledge: SDR workflows, AE handoffs, CSM playbooks, and renewal automation
• Partner ecosystems: deal registration, co-sell motions, reseller pricing tiers, and MDF management
• Product-Led Growth (PLG) integration: product usage telemetry triggering Salesforce actions via MCP/API
• Software entitlement management, license tracking, and usage-based billing awareness

FUNCTIONAL KNOWLEDGE (FOUNDATION FOR AI SOLUTIONS)

Deep functional knowledge enables professionals to design AI-powered Salesforce solutions that reflect real business intent - not just technical requirements. This is what separates good implementations from transformative ones.

This is what separates good implementations from transformative ones.

Sales Process Understanding

A developer who understands the full sales funnel - from lead generation and qualification through negotiation to closed-won - can build smarter Agentforce Sales Agents, more meaningful pipeline automations, and AI scoring models grounded in real selling behaviour, without requiring constant BA intervention.

Customer Service Operations

Knowing how service teams triage, elevate, andresolve cases across channels enables developers to design intelligent routing rules, AI deflection agents with real resolution paths, and SLA-aware automations that genuinely reduce average handle time and improve CSAT.

Revenue &