Salesforce Solution Architect - PAN India

Tata Consultancy Services; Delhi; Remote; INR 1,500,000 - 2,200,000; Full time

Job summary

A leading IT consulting firm is seeking an experienced Solution Architect to take ownership of Salesforce solutions. You will lead the design and architecture, ensuring adherence to best practices and clear communication with stakeholders. The ideal candidate has over 10 years of experience in Salesforce projects, particularly in Service and Experience Cloud, with strong problem-solving and team collaboration skills. This full-time opportunity is available anywhere in India.

Qualifications

• 10+ years in Salesforce projects with a proven leadership role.
• Experience in designing and implementing Salesforce solutions.
• Strong presentation skills and adept at stakeholder communication.

Responsibilities

• Lead design and architecture of Salesforce solutions.
• Conduct discovery sessions to gather requirements.
• Collaborate with teams during solution implementation.

Skills

Salesforce solution design

Communication skills

Problem-solving skills

Agile methodologies

Team leadership

Education

Bachelor’s degree in Computer Science or a related field

Tools

Salesforce Service Cloud

Salesforce Experience Cloud

Programmatic Salesforce tooling

Job description

Executive Recruiter at Tata Consultancy Services

Description

As a Solution Architect, you will own the integrity and strength of the solutions recommended. You’ll be acting as a trusted advisor to our team. You will require a deep understanding of the Salesforce platform but just as importantly, good communication skills to get your ideas and solutions across to stakeholders.

Responsibilities

• Lead the design and architecture of Salesforce solutions, ensuring they meet both business and technical specifications while adhering to Salesforce best practices
• Conduct discovery sessions with stakeholders to identify current gaps and challenges and gather requirements
• Present solutions and architecture to business stakeholders, effectively communicating the benefits and trade-offs of different approaches.
• Collaborate with cross-functional teams during the integration process to ensure seamless implementation of solutions.
• Provide guidance to the development team, ensuring that solutions are implemented according to the design and conduct functional walkthroughs.
• Groom and refine the Salesforce product backlog, in liaison with product owners on the project
• Build user stories with clear acceptance criteria to ensure accurate and complete understanding of requirements
• Create prototypes and proofs of concept as a means of eliciting and defining requirements

Qualifications

• Bachelor’s degree in Computer Science or a related field
• At least 10+ years of experience in a leading role in Salesforce projects, 3+ years of experience in designing and implementing Salesforce solutions in complex environments.
• Strong Salesforce solution design experience specifically in the Service cloud and Experience Cloud and the ability to work in an agile manner in order to turn around/develop solution fast and effectively in a short period of time.
• Proven experience of working in a fast paced environment, supporting the business in its adoption and progressing with solution design/build with sufficient control in place.
• Skilled in Core Salesforce cloud configuration and customisation (Service and Experience), declarative and programmatic Salesforce tooling, and integrating with 3rd party systems.
• Strong presentation, communication (written and verbal) skills, and problem solving skills.
• Partner with development teams to deliver project objectives through iterative delivery by offering expertise in solution design;
• Ensure defined Salesforce CRM architecture roadmap aligns with enterprise standards.
• Analyze new requests and define non-functional requirements and create solution design and architecture.
• Ability to communicate complex ideas in approachable terms tailored for varied audiences
• Ability to independently identify experience challenges
• Ability to lead other UX practitioners
• Proven history of approachable, constructive relationships with UX practitioners, internal stakeholders, and customers
• In-depth knowledge of the Customer Success Customer Support functions

Experience Range : 10 to 16 Years

Job Location : Anywhere in India

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting