Salesforce FSC Architect

Tekskills Inc.; Delhi; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Tekskills Inc. in India seeks a highly experienced Salesforce FSC Architect + AI to lead FSC/Service Cloud initiatives and platform optimization. You will bridge business needs with technical execution, shaping digital transformation across financial services operations and customer engagement.

You will guide solution design, stakeholder collaboration, and platform demos while staying current with FSC, Service Cloud, and AI-driven service enhancements.

Qualifications

• 8–12 years of hands-on Salesforce experience with FSC and Service Cloud.
• Salesforce certifications such as FSC Consultant and Service Cloud Consultant.
• Translate financial business processes into technical solutions.
• Understand financial products, lifecycle management, and regulatory compliance.
• Proficient in Apex, Flow, Lightning Components and data modeling.
• Excellent communication and stakeholder management skills.
• Knowledge of contact center tech including CTI, routing, and analytics is a plus.

Responsibilities

• Act as the strategic interface between business units and technical teams.
• Support FSC and Service Cloud implementation and optimization.
• Design scalable solutions for onboarding, relationships, and service automation.
• Integrate Salesforce with core systems, data platforms, and third-party apps.
• Develop customer journeys, case workflows, and omni-channel service strategies.
• Ensure regulatory compliance and data privacy adherence.
• Lead workshops, training sessions, and platform demos to drive adoption.
• Stay current with Salesforce FSC, Service Cloud, and AI-driven enhancements.

Skills

FSC Salesforce expertise

Service Cloud

Apex

Flow

Lightning Components

Data Modeling

Solution design

Stakeholder engagement

Regulatory compliance

CTI integration

Tools

Apex

Flow

Lightning Components

Data Cloud

Agentforce

CTI integration

Job description

Salesforce FSC Architect + AI

Job Title: Salesforce Financial Services Cloud SME

Location: Electronic City , Bangalore, India

Experience Required: 8-12 Years

Certifications:

Salesforce Certified (Financial Services Cloud, Service Cloud, or equivalent)

Summary

Were seeking a highly experienced and certified Salesforce SME with deep expertise in Financial Services Cloud (FSC). This role is pivotal in bridging business needs with technical execution, driving digital transformation across financial services operations and customer engagement platforms. You’ll lead solution design, stakeholder collaboration, and platform optimization for high-impact service delivery.

Key Responsibilities

• Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.
• Support implementation and optimization of Salesforce Financial Service Cloud and Service Cloud.
• Design scalable solutions for customer onboarding, relationship management, and service automation leveraging different capabilities of salesforce like Data Cloud, Agentforce, and others as needed.
• Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR).
• Develop and manage customer journeys, case workflows, and omni-channel service strategies.
• Ensure compliance with financial regulations and data privacy standards.
• Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.
• Stay current with Salesforce releases, especially FSC, Service Cloud, and AI-driven service enhancements.

Skills & Qualifications

• 8–12 years of hands-on experience in Salesforce, with strong exposure to Financial Services Cloud and Service Cloud.
• Salesforce certifications such as Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.
• Proven ability to translate financial business processes into technical solutions.
• Strong understanding of financial products, customer lifecycle management, and regulatory compliance.
• Proficiency in Apex, Flow, Lightning Components, and data modeling.
• Excellent communication, stakeholder engagement, and problem-solving skills.
• Good to have knowledge of contact center technologies, including CTI integration, case routing, and service analytics