Salesforce Enterprise Knowledge & Agentforce Architect

Sidram Technologies; Hyderabad, Pune District, Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Sidram Technologies seeks an experienced Salesforce Architect to define the enterprise vision and operating model for Knowledge Management and AI across the Salesforce ecosystem. This strategic, hands-on role will establish direction, drive organizational alignment, and build foundational capabilities to enable future AI initiatives.

Responsibilities include designing enterprise knowledge architecture, integrating Salesforce Knowledge with external repositories, and defining how Data Cloud and

Qualifications

• Proven experience designing and implementing enterprise Knowledge Management and AI solutions on Salesforce.
• Expertise unifying Salesforce Knowledge with external repositories via Data Cloud and Agentforce.
• Ability to define enterprise strategy while building initial foundations hands-on.
• Strong advisory skills to guide decision-making and cross-functional alignment.

Responsibilities

• Define enterprise vision, architecture and operating model for Knowledge Management and AI across the Salesforce ecosystem.
• Partner with program leadership to drive direction and organizational alignment.
• Lead foundational capability development for Knowledge, Data Cloud and Agentforce.
• Identify strategic AI/use cases and craft a practical implementation roadmap.

Skills

Knowledge Mgmt

Governance

Taxonomy

Content standards

Salesforce Knowledge

Data Cloud

Agentforce

AI solutions

Architecture

Advisory skills

Tools

Salesforce

SharePoint

Confluence

Job description

Role & responsibilities

We are seeking an experienced Salesforce Enterprise Knowledge, Data Cloud, and Agentforce Architect to partner directly with program leadership in defining the enterprise vision, architecture, and operating model for Knowledge Management and AI across our Salesforce ecosystem.

This strategic, hands-on role focuses on establishing direction, driving organizational alignment, and building foundational capabilities to support future AI initiatives.

Preferred candidate profile

• Lead the definition of the enterprise Knowledge Management strategy within Salesforce, including governance, taxonomy, and content standards.
• Design the enterprise knowledge architecture, integrating Salesforce Knowledge with external content repositories.
• Define how Data Cloud and Agentforce will leverage enterprise knowledge to support AI-powered search, agent assistance, customer self-service, and automation.
• Identify high-value AI and Agentforce use cases and develop a practical implementation roadmap.
• Develop the foundational architecture and implement core Knowledge, Data Cloud, and Agentforce capabilities.

Desired Profile:

• Proven experience designing and implementing enterprise Knowledge Management and AI solutions on Salesforce.
• Demonstrated expertise in unifying Salesforce Knowledge with external repositories (e.g., SharePoint, Confluence) via Data Cloud and Agentforce.
• Ability to define enterprise strategy while remaining hands-on to build initial foundations.
• Strong advisory skills to guide decision-making, best practices, and cross-functional alignment.