Salesforce Developer – Service Cloud / Agentforce

Durapid Technologies Pvt Ltd; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Durapid Technologies Pvt Ltd in Bengaluru is seeking a Salesforce Developer for Service Cloud / Agentforce with hands-on experience in Apex, LWC, Service Cloud, Omni-Channel, Agentforce, Salesforce integrations, and CI/CD.

You will develop solutions using Apex, SOQL, Triggers, and Async Apex; build LWC components for the Service Console; configure Service Cloud and CTI integrations; implement Agentforce/Einstein Copilot actions and Flow integrations.

Qualifications

• Hands-on Salesforce development experience in Service Cloud, Omni-Channel and Agentforce.
• Proficient in Apex, LWC, Service Cloud, Omni-Channel, Agentforce, Salesforce integrations and CI/CD.

Responsibilities

• Develop Salesforce solutions using Apex, SOQL/SOSL, Triggers, Batch, Queueable, and Async Apex.
• Build LWC and Lightning App Builder components for Service Console.
• Configure Service Cloud, Omni-Channel, and CTI integrations.
• Develop Agentforce/Einstein Copilot actions, topics, prompt templates, and Flow integrations.
• Design Salesforce objects, validation rules, record types, security, and custom metadata.
• Develop integrations using REST/SOAP, Named Credentials, Platform Events, CDC, and Apex REST.
• Work with Marketing Cloud integrations and engagement data.
• Implement Salesforce security and audit controls.
• Develop test classes with 75%+ code coverage.
• Support deployments using SFDX/DevOps Center/Copado, Git, and CI/CD.
• Optimize Service Console and screen-pop performance.

Skills

Apex

LWC

Service Cloud

Omni-Channel

Agentforce

Salesforce Integration

SOQL/SOSL

Git/CI-CD

Tools

Git

SFDX/DevOps Center

Copado

Job description

Experience: 3-6 Years
Location: Bangalore
Contract Duration: 3-6 Months

Job Summary

We are looking for a Salesforce Developer - Service Cloud / Agentforce with hands-on experience in Apex, LWC, Service Cloud, Omni-Channel, Agentforce, Salesforce integrations, and CI/CD.

Key Responsibilities

• Develop Salesforce solutions using Apex, SOQL/SOSL, Triggers, Batch, Queueable, and Async Apex.
• Build LWC and Lightning App Builder components for Service Console.
• Configure Service Cloud, Omni-Channel, and CTI integrations.
• Develop Agentforce/Einstein Copilot actions, topics, prompt templates, and Flow integrations.
• Design Salesforce objects, validation rules, record types, security, and custom metadata.
• Develop integrations using REST/SOAP, Named Credentials, Platform Events, CDC, and Apex REST.
• Work with Marketing Cloud integrations and engagement data.
• Implement Salesforce security and audit controls.
• Develop test classes with 75%+ code coverage.
• Support deployments using SFDX/DevOps Center/Copado, Git, and CI/CD.
• Optimize Service Console and screen-pop performance.

Must-Have Skills

Apex | LWC | Service Cloud | Omni-Channel | Agentforce | Salesforce Integration | SOQL/SOSL | Git/CI-CD

Good to Have

Health Cloud / Life Sciences Cloud | HIPAA/PHI | TCPA Consent | Marketing Cloud | CTI | Salesforce Shield | CSV/Validated SDLC