Salesforce Developer

Persistent Systems; Pune District; Hybrid; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Hybrid work

Certification support

Insurance coverage

Long service awards

Job summary

Persistent Systems is seeking an experienced Salesforce AI Developer with 5 to 8 years of expertise in Salesforce development, AI-powered CRM solutions, and analytics platforms. The role focuses on building AI-driven solutions using Salesforce Einstein, CRM Analytics, Tableau CRM, Data Cloud, and LWC, with a strong emphasis on data-driven customer engagement and scalable architecture.

You will design, develop, and deploy AI-enabled features across Service Cloud, Sales Cloud, and data

Qualifications

• 5–8 years of Salesforce application development and platform customization.
• Experience developing advanced analytics solutions using CRM Analytics (Tableau CRM).
• Strong proficiency in Salesforce Apex programming.
• Extensive experience building modern applications using Lightning Web Components (LWC).
• Experience working with Salesforce Data Cloud and customer data platforms.
• Knowledge of Salesforce deployment, release management, and DevOps best practices.
• Familiarity with Salesforce Service Cloud and Einstein Service capabilities.
• Experience with REST and SOAP API integrations.

Responsibilities

• Design, develop, and implement AI-powered solutions using Salesforce Einstein and related Salesforce AI capabilities.
• Build and enhance CRM Analytics (Tableau CRM) dashboards, reports, and visualization solutions.
• Utilize Salesforce Einstein Discovery to create predictive models and generate actionable business insights.
• Design and develop scalable custom solutions using Salesforce Apex and Lightning Web Components (LWC).
• Collaborate with business stakeholders to gather requirements and convert them into technical solutions.
• Integrate AI-driven capabilities within Salesforce applications to improve customer engagement and operational efficiency.
• Work with Salesforce Data Cloud to manage, unify, and analyze large-scale customer and business data.
• Implement and optimize Salesforce Service Cloud features and Einstein-powered customer service capabilities.
• Leverage GPT-4 and Generative AI technologies enhance user experiences and automate workflows.
• Configure and support Salesforce Agent force solutions for intelligent customer interactions.
• Develop integrations between Salesforce and external applications using APIs and Salesforce platform services.
• Participate in architecture discussions, code reviews, testing, and deployment activities.
• Ensure adherence to Salesforce development standards, security best practices, and governance guidelines.
• Troubleshoot application issues and implement performance improvements.
• Stay updated with emerging Salesforce AI, Einstein, Agent force, and Generative AI innovations.

Skills

Salesforce development

AI in CRM

CRM Analytics

LWC

Apex

Data Cloud

Service Cloud

Tools

Salesforce Einstein

CRM Analytics

Tableau CRM

Salesforce Data Cloud

Apex

LWC

Service Cloud

APIs

Job description

We are seeking an experienced Salesforce AI Developer with 5 to 8 years of expertise in Salesforce development, AI-powered CRM solutions, and analytics platforms. The ideal candidate will have strong hands-on experience with Salesforce Einstein, CRM Analytics, Salesforce Data Cloud, Apex, and Lightning Web Components (LWC). This role will focus on building innovative AI-driven solutions that enhance customer engagement, optimize business processes, and deliver actionable insights through modern Salesforce technologies.

• Location: All Persistent Locations
• Experience: 5 to 8 years
• Job Type: Full Time Employment

What You'll Do:

• Design, develop, and implement AI-powered solutions using Salesforce Einstein and related Salesforce AI capabilities.
• Build and enhance CRM Analytics (Tableau CRM) dashboards, reports, and visualization solutions.
• Utilize Salesforce Einstein Discovery to create predictive models and generate actionable business insights.
• Design and develop scalable custom solutions using Salesforce Apex and Lightning Web Components (LWC).
• Collaborate with business stakeholders to gather requirements and convert them into technical solutions.
• Integrate AI-driven capabilities within Salesforce applications to improve customer engagement and operational efficiency.
• Work with Salesforce Data Cloud to manage, unify, and analyze large-scale customer and business data.
• Implement and optimize Salesforce Service Cloud features and Einstein-powered customer service capabilities.
• Leverage GPT-4 and Generative AI technologies enhance user experiences and automate workflows.
• Configure and support Salesforce Agent force solutions for intelligent customer interactions.
• Develop integrations between Salesforce and external applications using APIs and Salesforce platform services.
• Participate in architecture discussions, code reviews, testing, and deployment activities.
• Ensure adherence to Salesforce development standards, security best practices, and governance guidelines.
• Troubleshoot application issues and implement performance improvements.
• Stay updated with emerging Salesforce AI, Einstein, Agent force, and Generative AI innovations.

Expertise You'll Bring:

• 5 to 8 years of experience in Salesforce application development and platform customization.
• Experience developing advanced analytics solutions using CRM Analytics (Tableau CRM).
• Strong proficiency in Salesforce Apex programming.
• Extensive experience building modern applications using Lightning Web Components (LWC).
• Experience working with Salesforce Data Cloud and customer data platforms.
• Strong understanding of Salesforce Service Cloud and Einstein Service capabilities.
• Knowledge of GPT-4 and Generative AI integration within Salesforce environments.
• Experience implementing Salesforce Agent force solutions and customer service automation.
• Familiarity with Salesforce Sales Cloud and CRM processes.
• Strong understanding of Salesforce data modeling, security, and sharing architecture.
• Experience developing REST and SOAP API integrations.
• Knowledge of Salesforce deployment, release management, and DevOps best practices.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work independently in a remote environment.
• Experience working in Agile and Scrum delivery teams.
• Strong stakeholder engagement and collaboration capabilities.
• Commitment to delivering scalable, secure, and high-quality Salesforce solutions.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."