Salesforce Data Cloud Agentforce Senior Associate

PwC; Pune District, Gurugram District, Bengaluru; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

PwC is seeking a Salesforce Specialist to lead AgentForce-driven solutions on the Salesforce platform, aligning client needs with architecture, data flows, and integration across Data Cloud and AI services.

You will design intelligent routing, develop Apex triggers, implement Salesforce Lightning, and mentor teams with emphasis on change management, CI/CD-enabled deployments, and delivering maintainable solutions for diverse industries.

Qualifications

• Bachelor's degree required.
• Minimum 4 years of Salesforce consultancy experience.
• Excellent English communication (oral and written).

Responsibilities

• Create tailored solutions on Salesforces AgentForce platform for clients.
• Manage Salesforce Service Cloud implementations to enhance client service capabilities.
• Build intelligent workflows and refine case-management with AgentForce, Data Cloud, Apex, AI and Salesforce toolkit.
• Develop business process models and integrate enterprise software solutions.
• Lead technical consultation and project architecture for Salesforce projects.
• Utilize Salesforce Lightning and Salesforce Administration to optimize platform performance.
• Coordinate systems project management and technology integration efforts.
• Create and maintain training materials to support implementation.
• Analyze business models to identify improvement opportunities.
• Collaborate with teams to drive innovative design solutions.

Skills

AgentForce

Apex

Salesforce Flows

Data Cloud

AI Services

Git CI/CD

Salesforce DX

Salesforce Service Cloud

Salesforce Lightning

API Development

Secure APIs

Education

Bachelor's degree

Tools

Git

Salesforce DX

Job description

Responsibilities

• Create tailored solutions on Salesforces AgentForce platform.
• Managing Salesforce Service Cloud implementations to enhance client service capabilities
• Building intelligent workflows, elevate the agent experience, and fine-tune case-management processes by harnessing AgentForce, Data Cloud, Apex, AI, and the broader Salesforce toolkit.
• Developing business process models and integrating enterprise software solutions
• Leading technical consultation and project architecture for Salesforce projects
• Utilizing Salesforce Lightning and Salesforce Administration skills to optimize platform performance
• Coordinating systems project management and technology integration efforts
• Creating and maintaining training materials to support technology implementation
• Analyzing business models and processes to identify opportunities for improvement
• Collaborating with teams to embrace change and drive innovative design solutions
• Supporting enterprise integration and IT infrastructure development
• Engaging in requirements elicitation and project budgeting to align with client needs

What You Must Have

• At least a Bachelor's degree
• At least 4 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems
• Design and implement custom AgentForce capabilities, leveraging Apex, Salesforce Flows, Data Cloud, and AI services.
• Create intelligent routing and decision logic that considers case priority, sentiment, and agent skillsets.
• Identify the data points needed for each use-case, assess data quality, and engineer cleansing routines.
• Map source data to CDP objects and fields, define object relationships, and configure unification algorithms.
• Develop Apex triggers, classes, and batch jobs for advanced case routing, task assignment, and other bespoke processes.
• Customize AgentForce actions—case creation, escalation, assignment—to minimize manual effort.
• Build secure APIs to enrich AgentForce with external data (customer DBs, analytics platforms).
• Apply CI/CD best practices (Salesforce DX, Git) to keep solutions maintainable, version-controlled, and deployment-ready.
• Familiarity with Git-based version control, CI/CD pipelines, and release management (Salesforce DX).
• At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications
• Demonstrating proficiency in Salesforce Service Cloud and Salesforce Lightning
• Utilizing analytical thinking to solve complex business problems
• Developing training materials to enhance team capabilities
• Implementing technology solutions in enterprise environments
• Excelling in communication and teamwork within client-focused projects