Salesforce Consultant

MyRemoteTeam Inc; India; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A technology services company is seeking an experienced CRM Implementation Consultant to optimize customer service operations. The role involves guiding system architecture for Salesforce Service Cloud, leading CRM integrations, and implementing systems in collaboration with Genesys Cloud CX. Ideal candidates will have hands-on experience with Salesforce, deep familiarity with Genesys Cloud CX, and expertise in configuring CRM integrations. This is a contract position with the opportunity to make an impact on key CRM operations.

Qualifications

• Extensive hands-on experience in Salesforce Service Cloud within a CS/CX leadership role.
• Deep familiarity with Genesys Cloud CX and understanding of traditional ticketing systems.
• Expertise in configuring CRM integrations and operational workflows for customer service teams.

Responsibilities

• Guide system architecture for Salesforce Service Cloud and explain its trade-offs.
• Lead CRM integrations focusing on ticketing systems and agent-facing interfaces.
• Implement and optimize systems with a focus on live support.

Skills

Salesforce Service Cloud

Genesys Cloud CX

CRM integrations

Customer service operations

Operational workflows

Job description

CRM Implementation Consultant

We are currently looking for an experienced CRM Implementation Consultant with hands‑on experience in Salesforce Service Cloud and Genesys Cloud CX to help optimize customer service operations. This is an exciting opportunity to join a project where your expertise will directly influence key CRM integrations and operational efficiencies.

Role Overview

As a CRM Implementation Consultant, you will:

• Guide system architecture for Salesforce Service Cloud, explaining its implementation trade-offs and how it compares to other support platforms.
• Lead CRM integrations and collaborate on configurations, focusing on ticketing systems and agent‑facing interfaces.
• Implement and optimize systems in collaboration with Genesys Cloud CX, with a focus on orchestrating live support rather than traditional ticketing.

Key Responsibilities

• Explain core Salesforce Service Cloud architecture and its integrations within customer service operations.
• Offer in‑depth knowledge of CRM integrations, particularly how ticketing and agent‑facing interfaces are structured and used operationally.
• Provide expertise on Genesys Cloud CX, including pairing with ticketing systems and CRM integrations in production environments.
• Articulate when and why organizations should choose Genesys over other platforms like Zendesk, focusing on its unique use cases.

Key Qualifications

• Extensive hands‑on experience in Salesforce Service Cloud within a CS/CX leadership role.
• Deep familiarity with Genesys Cloud CX, and an understanding of how it differs from traditional ticketing systems.
• Expertise in configuring CRM integrations and operational workflows for customer service teams.
• Ability to clearly articulate trade‑offs between CRM systems and when one solution is more suitable than another.

Interested? Apply Now!

Please share your resume with us at [e-mail]. Let’s talk about how you can contribute to our project!

Additional Information

• Seniority level: Mid‑Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: Outsourcing/Offshoring