Salesforce Data Cloud (Genie) Consultant

Zoho; India; Remote; INR 1,200,000 - 1,800,000; Part time

Job summary

Zoho is seeking a Salesforce Data Cloud Consultant to design and unify multi-source architecture into a single customer profile. The role will orchestrate ingestion pipelines from core Salesforce orgs, S3, GCS, MuleSoft and SDKs to power personalization and real‑time AI initiatives.

The incumbent will model data, set identity resolution rules, and collaborate with data teams to ensure governance, privacy compliance, and retention policies while monitoring ingestion health and activation status.

Qualifications

• 5 to 8 years of enterprise data engineering, data warehousing, or CRM consulting experience, with 2+ dedicated years deploying Salesforce Data Cloud.
• Strong proficiency in advanced SQL for data querying and analysis, along with a deep familiarity with the Salesforce core platform.
• Deep understanding of big data concepts, ETL/ELT pipelines, relational database design, semantic data modeling, and identity management strategies.

Responsibilities

• Design and configure data ingestion streams to bring data into Salesforce Data Cloud from disparate sources, including core Salesforce orgs, Amazon S3, Google Cloud Storage, MuleSoft, and web/mobile SDKs.
• Architect Data Model Objects (DMOs) and execute complex data mapping from Data Source Objects (DSOs) to standard and custom Customer 360 data models.
• Establish Identity Resolution rules to deduplicate, reconcile, and consolidate fragmented customer touchpoints into a unified customer profile.
• Create calculated insights and streaming insights using SQL-based definitions to calculate real-time and batch operational metrics.
• Build and activate segmented audiences across marketing, service, and external channels via native activation targets and enterprise APIs.
• Collaborate with enterprise data teams to ensure data governance, privacy compliance (e.g., GDPR, CCPA), and data retention policies.
• Monitor ingestion health, performance bottlenecks, identity resolution match rates, and activation run statuses to ensure reliability.

Skills

Salesforce Data Cloud

Advanced SQL

Data Modeling

ETL/ELT pipelines

Identity resolution

Data governance

Tools

MuleSoft

Amazon S3

Google Cloud Storage

Job description

• Employment Type: Contract
  
• Work Mode: Remote
  
• Location: Offshore
  
• Total Experience Required: 5 to 8 years
  
• Relevant Experience Required: 2+ years of hands-on implementation experience with Salesforce Data Cloud (Genie/CDP)
  
• Mandatory Certification: Salesforce Certified Data Cloud Consultant
  

Job Summary

We are seeking a Salesforce Data Cloud Consultant to design and unify multi-source architecture into a single, cohesive customer profile. The ideal candidate will orchestrate complex ingestion pipelines, manage identity resolution rules, and power downstream personalization, analytics, and real-time AI initiatives.

Key Responsibilities

• Design and configure data ingestion streams to bring data into Salesforce Data Cloud from disparate sources, including core Salesforce orgs, Amazon S3 , Google Cloud Storage , MuleSoft , and web/mobile SDKs.
  
• Architect Data Model Objects (DMOs) and execute complex data mapping from Data Source Objects (DSOs) to standard and custom Customer 360 data models.
  
• Establish Identity Resolution rules to deduplicate, reconcile, and consolidate fragmented customer touchpoints into a unified customer profile.
  
• Create calculated insights and streaming insights using SQL-based definitions to calculate real-time and batch operational metrics.
  
• Build and activate segmented audiences across various marketing, service, and external channels via native activation targets and enterprise APIs.
  
• Collaborate with enterprise data teams to ensure data governance, privacy compliance (e.g., GDPR, CCPA), and appropriate data retention policies.
  
• Monitor ingestion health, performance bottlenecks, identity resolution match rates, and activation run statuses to ensure maximum reliability.
  

Requirements

• 5 to 8 years of enterprise data engineering, data warehousing, or CRM consulting experience, with 2+ dedicated years deploying Salesforce Data Cloud (formerly Genie / Salesforce CDP).
  
• Strong proficiency in advanced SQL for data querying and analysis, along with a deep familiarity with the Salesforce core platform framework.
  
• Deep understanding of big data concepts, ETL/ELT pipelines, relational database design, semantic data modeling, and identity management strategies.