Salesforce Commerce Cloud Quality Analyst

TechDoQuest; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

TechDoQuest is seeking a Salesforce Commerce Cloud Support Analyst with 4+ years of experience to join our dynamic team in Bengaluru. The role focuses on ensuring smooth operation and ongoing improvements of the Salesforce Commerce platform.

Responsibilities include technical support, troubleshooting, and collaboration with cross-functional teams to enhance platform functionality and stability. EOM/weekend extended support may be required.

Qualifications

• Experience with Salesforce Commerce Cloud is required.
• Strong problem-solving and communication skills.
• Willingness to provide extended EOM/weekend support.

Responsibilities

• Provide prompt and effective technical support to end-users and internal teams regarding Salesforce Commerce-related issues.
• Diagnose and troubleshoot technical problems, identifying root causes and implementing solutions in a timely manner.
• Collaborate with other support teams to ensure a seamless resolution of complex technical issues.
• Log, track, and manage support tickets using established ticketing systems.
• Prioritize and categorize issues based on their severity and impact on business operations.
• Communicate issue status, progress, and resolution to stakeholders and management.
• Assist in the configuration, maintenance, and monitoring of the Salesforce Commerce platform.
• Implement routine updates, patches, and enhancements to ensure the platform's stability and optimal performance.
• Maintain accurate and up-to-date documentation related to technical issues, solutions, and best practices.
• To support End of Month -EOM and Weekend extended support during EOM
• Create user guides and training materials to support end-users in utilizing the platform effectively.
• Collaborate with cross-functional teams, including developers, business analysts, and quality assurance, to identify opportunities for platform enhancement and process optimization.
• Participate in regular meetings to discuss ongoing issues, upcoming releases, and improvement strategies.
• Proactively identify areas for improvement in platform functionality, user experience, and support processes.
• Contribute to the development and implementation of enhancements to the Salesforce Commerce platform.

Skills

Salesforce Commerce Cloud

Technical Support

QA Experience

Issue Troubleshooting

Cross-functional Collaboration

Education

Bachelor’s degree in Engineering/Computer Science

Tools

Ticketing Systems

Job description

We are seeking a skilled and dedicated Salesforce Commerce Cloud Support Analyst with 4+ years of experience

to join our dynamic team. The Salesforce Commerce Support Analyst will play a crucial role in ensuring the

smooth operation and ongoing improvement of our Salesforce Commerce platform. This role involves providing

technical support, troubleshooting issues, collaborating with cross-functional teams, and contributing to the

enhancement of the platform's functionality. The ideal candidate will possess a strong understanding of

Salesforce Commerce, excellent problem-solving abilities, and effective communication skills.

Skills - Salesforce Commerce Cloud Business Analyst – Support/ QA experience

Key Responsibilities

• Provide prompt and effective technical support to end-users and internal teams regarding Salesforce Commerce-related issues.
• Diagnose and troubleshoot technical problems, identifying root causes and implementing solutions in a timely manner.
• Collaborate with other support teams to ensure a seamless resolution of complex technical issues.
• Log, track, and manage support tickets using established ticketing systems.
• Prioritize and categorize issues based on their severity and impact on business operations.
• Communicate issue status, progress, and resolution to stakeholders and management.
• Assist in the configuration, maintenance, and monitoring of the Salesforce Commerce platform.
• Implement routine updates, patches, and enhancements to ensure the platform's stability and optimal performance.
• Maintain accurate and up-to-date documentation related to technical issues, solutions, and best practices.
• To support End of Month -EOM and Weekend extended support during EOM
• Create user guides and training materials to support end-users in utilizing the platform effectively.
• Collaborate with cross-functional teams, including developers, business analysts, and quality assurance, to identify opportunities for platform enhancement and process optimization.
• Participate in regular meetings to discuss ongoing issues, upcoming releases, and improvement strategies.
• Proactively identify areas for improvement in platform functionality, user experience, and support processes.
• Contribute to the development and implementation of enhancements to the Salesforce Commerce platform.

Education

Bachelor’s degree in engineering, Computer Science, or a related discipline.