Salesforce Support Lead

CoreFlex Solutions Inc.; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading technology firm in Bengaluru seeks an experienced Salesforce Tech Lead with 7-8 years of expertise in production support for Salesforce Commerce Cloud. The ideal candidate will lead a team of developers, ensure adherence to best practices, and collaborate with business teams to design solutions. Strong leadership, communication skills, and a Bachelor’s degree in engineering or Computer Science are essential for success in this role.

Qualifications

• 7-8 years of experience in Salesforce projects, especially in production support.
• Experience leading client-facing initiatives and cross-functional teams.
• Strong analytical skills with a focus on solution design and cloud architecture.

Responsibilities

• Lead production support operations for Salesforce Commerce Cloud.
• Manage and mentor a team of developers and QA engineers.
• Collaborate with business teams to design scalable solutions.

Skills

Salesforce Commerce Cloud

Apex

Java

JavaScript

Troubleshooting

Leadership

Communication

Education

Bachelor’s degree in engineering or Computer Science

Tools

Git

ServiceNow

JIRA

Job description

Key Responsibilities

• Lead production support operations for Salesforce Commerce Cloud and Salesforce Core environments.
• Manage, mentor, and guide a team of 5+ developers and QA engineers across multiple support and enhancement projects.
• Ensure adherence to Salesforce development best practices, coding standards, and quality guidelines.
• Oversee incident management, triaging, root‑cause analysis, and performance optimization.
• Collaborate with Delivery Managers, Solution Architects, and business teams to design scalable and maintainable solutions.
• Lead discovery workshops, estimate efforts, and develop technical specifications and design documents.
• Good to have skills with UML diagrams, data models, and architecture documentation to support solution implementation.
• Define configuration‑vs‑customization strategy and guide the team in building stable, scalable components.

Production Support & Operations

• Ensure platform stability, SLA adherence, and timely resolution of production issues.
• Manage deployments, patch releases, environment strategy, and release readiness.
• Monitor integrations, APIs, data flows, and related Commerce Cloud processes.
• Drive validation through test planning, regression review, and quality control.

Innovation & Continuous Improvement

• Develop POCs and handle complex technical problem‑solving scenarios.
• Identify gaps in current processes and recommend improvements in automation, monitoring, and system health.
• Contribute to internal knowledge sharing, best practices, frameworks, and reusable assets.

Technical Skills

• Salesforce Commerce Cloud (preferred): troubleshooting, pipelines, jobs, cartridges, storefront frameworks.
• Salesforce Core (SFDC): Apex (classes, triggers, batch, async), Visualforce, Aura Components, Lightning Web Components (LWC), Lightning Web Runtime (LWR)
• Flows, Process Builder, Workflows, Approval Processes, AppExchange, REST/SOAP APIs, Apex Web Services
• Deployment and release management (CI/CD)
• Strong debugging and log analysis skills across Salesforce and Commerce Cloud systems
• Experience with integration tools, middleware platforms, and API‑based integrations
• Java, JavaScript, HTML, XML, JSON

Tools & Operations

• Git‑based version control
• CI/CD tools (Copado, GitHub Actions, Bitbucket Pipelines, etc.)
• Monitoring/alerting tools and ITSM systems (e.g., ServiceNow, JIRA)

Stakeholder Management

• Act as the primary point of contact for production support escalations and critical incidents.
• Collaborate with business users, product owners, and technical teams to translate requirements into technical solutions.
• Manage communication around outages, RCA documentation, release notes, and system updates.
• Build strong partnerships with internal and client teams to ensure alignment and transparency.
• Active participation in the Governance cadence with ability to build and contribute in Status Report building.

Key Requirement

• 7–8 years of experience in Salesforce projects with strong exposure to production support environments.
• 7-8 years of Salesforce Tech Lead with Commerce Cloud experience
• Proven experience leading client‑facing initiatives and cross‑functional delivery teams.
• Strong analytical and solution design expertise with experience in SOA, integrations, and cloud architecture.
• Salesforce CRM ended implementation experience.

Non‑Technical Skills

• Strong communication skills with the ability to simplify technical concepts for business stakeholders.
• Excellent leadership, mentoring, conflict resolution, and decision‑making abilities.
• High ownership mindset, ability to work independently, and thrive under pressure.
• Quick learner who stays updated on new Salesforce and Commerce Cloud advancements.

Qualifications

bachelor’s degree in engineering, Computer Science, or equivalent.

Skills: servicenow, salesforce, copado, commerce cloud, jira, troubleshooting