Salesforce Business Systems Analyst - L2O & Q2C

Closeloop Technologies; India; Remote; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Remote work

Job summary

Closeloop Technologies is seeking a Lead-to-Order (L2O) Business Systems Analyst to join our GTM Systems practice in a fully remote role. You will design and enable end-to-end L2O journeys, collaborating with Sales, Marketing, Finance, and Technology stakeholders to support scalable growth.

The ideal candidate has 5+ years of experience, hands-on Salesforce Sales Cloud and CPQ, LeanData, and related GTM tools, and a strong track record translating business needs into technical solutions.

Qualifications

• 5+ years of experience in sales ops, marketing tech, or business systems.
• Strong ability to balance stakeholder needs, objectives, and constraints.
• Proven ability to document business processes, requirements, and success metrics.
• Hands-on Salesforce Sales Cloud and GTM tools such as CPQ, LeanData, Outreach, Gong.
• Deep understanding of Lead-to-Order processes and revenue workflows.
• Strong communication skills to translate business needs into technical solutions.
• Ownership mindset and collaborative approach in ambiguous environments.

Responsibilities

• Own and enhance Lead-to-Order processes, aligning business goals with system capabilities.
• Translate stakeholder goals into clear business and functional requirements.
• Design, configure, and build Salesforce functionality and GTM systems as needed.
• Support and scale sales processes across lead management, quoting, and order flow.
• Manage delivery of projects and enhancements with defined success metrics.
• Collaborate within GTM Systems and cross-functional teams to improve tools and processes.
• Discover new capabilities, analyze impact, and recommend changes.
• Ensure security, governance, and data protection across systems.
• Support agile delivery, iterative improvements, and long-term maintainability.

Job description

This is a remote position.

Role Overview

We are looking for a Lead-to-Order (L2O) Business Systems Analyst to join our GTM Systems practice. This role is ideal for someone passionate about sales operations, marketing technology, business process optimization, and Salesforce-based solutions. You will play a key role in designing and enabling end-to-end Lead-to-Order journeys, working closely with Sales, Marketing, Finance, and Technology stakeholders to support scalable growth.

Key Responsibilities

• Own and enhance Lead-to-Order business processes, ensuring alignment between business objectives and system capabilities.
• Translate stakeholder goals into clear business and functional requirements, driving solution design and delivery.
• Design, configure, and where required, hands-on build Salesforce functionality and related GTM systems.
• Support and scale sales processes across lead management, opportunity lifecycle, quoting, and order flow.
• Manage delivery of projects and enhancements within your portfolio, with clearly defined success metrics.
• Collaborate within GTM Systems and cross-functional teams to improve tools, processes, and system consistency.
• Participate in discovery of new capabilities, conduct impact analysis, and recommend tooling or architectural changes.
• Ensure strong security, governance, and data protection practices across systems.
• Support agile delivery, iterative improvements, and long-term system maintainability.

Required Skills & Experience

• Demonstrated professional experience of 5+ years in the industry
• Strong experience balancing stakeholder needs, business objectives, and technical constraints.
• Proven ability to document business processes, functional requirements, and success metrics.
• Hands-on experience implementing and supporting Salesforce Sales Cloud and related GTM tools such as:
  • Salesforce CPQ
  • LeanData
  • Outreach, Gong, or similar sales enablement platforms
• Deep understanding of Lead-to-Order (L2O) processes and revenue workflows.
• Strong communication skills with the ability to translate business needs into technical solutions.
• Ownership mindset, collaborative approach, and comfort working in ambiguity.
• Ability to build trusted relationships and resolve conflicts constructively.

Certifications

At least one Salesforce certification, such as:

• Salesforce Administrator
• Salesforce Certified CPQ Specialist
• Salesforce Business Analyst Certification
• Salesforce Sales Cloud Consultant Certification