Salesforce Business Analyst

Digicloud; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Digicloud is seeking a Salesforce Business Analyst to analyze and document business requirements, aligning them with Salesforce capabilities and client goals. You will collaborate with clients and internal teams to design CRM solutions, focusing on user needs and system efficiency.

Responsibilities include identifying process improvements, delivering Salesforce-based implementations, conducting client training, and ensuring seamless integration with existing systems across industries.

Qualifications

• Proficiency in Salesforce Clouds including Sales, Service, Experience and Industry Clouds across Manufacturing, CG, Financial Services, Real Estate, etc.
• Strong experience understanding industry domains and tailoring CRM solutions to meet business needs.
• Experience in capturing, analyzing and translating client requirements into Salesforce-based solutions.
• Ability to train users and drive effective adoption of CRM tools.

Responsibilities

• Analyse and document business requirements aligned with Salesforce capabilities and client goals.
• Collaborate with clients and internal teams to design and implement CRM solutions focusing on user needs.
• Identify and recommend process improvements to optimize CRM workflows across industry verticals.
• Provide Salesforce.com expertise to deliver innovative solutions enhancing client relationship management.
• Conduct comprehensive training sessions for clients to ensure effective use of CRM tools.
• Manage project scope and changes to keep projects on track and within budget.
• Develop and maintain CRM process documentation and best practices for future reference.
• Work with cross-functional teams to ensure seamless integration of CRM solutions with existing systems.

Skills

Salesforce Clouds

CRM design

Requirements gathering

Training & enablement

Job description

Role Salesforce Business Analyst

Experience Range: 2-4 Years

Work from office all Days( Monday to Friday)

Roles and Responsibilities

• Analyse and document business requirements, ensuring alignment with Salesforce capabilities and client goals.
• Collaborate with clients and internal teams to design and implement CRM solutions, focusing on user needs and system efficiency.
• Identify and recommend process improvements to optimize CRM workflows across various industry verticals.
• Provide expertise in Salesforce.com to deliver innovative solutions that enhance client relationship management abilities.
• Conduct comprehensive training sessions for clients to ensure effective use of CRM tools and features.
• Manage project scope and requirements changes to keep projects on track and within budget constraints.
• Develop and maintain documentation of CRM processes, solutions, and best practices for future reference.
• Work closely with cross-functional teams to ensure seamless integration of CRM solutions with existing systems.

Qualifications and Skills

• Proficiency in Salesforce Clouds, hands on experience in using Salesforce clouds like Sales, Service, Experience, and Industry Clouds like Manufacturing, CG, Financial Services etc
• Strong experience of industry domain and process of Manufacturing, Retail & CG, Real Estate, Financial Services.
• Knowledge of the industry domains to meet unique business requirements and drive CRM initiatives.
• Understanding of industry business processes to tailor CRM solutions according to industry-specific challenges and opportunities.
• Expertise in requirements gathering to understand client needs and translate them into effective Salesforce Clouds
• Experience in requirements management to ensure alignment between business objectives and technical solutions.
• Ability to manage project scope, balancing client needs with technical feasibility and scope limitations.
• Experience in providing training to users for effective adoption and use of CRM systems, enhancing user engagement.