Salesforce Business Analyst

Movate Technologies; Dadri, Hyderabad, Bengaluru; Sur place; INR 180 000 - 320 000; Plein temps

Résumé du poste

Movate Technologies in India is seeking an experienced Business Analyst to leverage Salesforce Service Cloud to analyze requirements and identify process improvements. You will collaborate with cross-functional teams to design, develop, and implement Salesforce solutions, provide production support, and manage project plans while keeping stakeholders updated on progress.

The ideal candidate has 11-17 years of IT services experience and a proven ability to translate complex business problems into

Qualifications

• 11-17 years of experience as a Business Analyst or similar role in IT services & consulting.
• Strong understanding of Salesforce Service Cloud, Experience Cloud, Field Service, Production Support concepts.
• Proven ability to analyze complex business problems and develop effective solutions using technology tools like Salesforce.

Responsabilités

• Analyze business requirements to identify opportunities for process improvements using Salesforce Service Cloud.
• Collaborate with cross-functional teams to design, develop, and implement solutions.
• Provide production support for existing Salesforce implementations, troubleshooting issues and resolving problems efficiently.
• Develop project plans, track progress, and communicate status updates to stakeholders.

Connaissances

Salesforce Service Cloud

Experience Cloud

Field Service

Production Support

Business analysis

Outils

Salesforce CRM

Description du poste

Roles and Responsibilities :

• Analyze business requirements to identify opportunities for process improvements using Salesforce Service Cloud.
• Collaborate with cross-functional teams to design, develop, and implement solutions that meet customer needs.
• Provide production support for existing Salesforce implementations, troubleshooting issues and resolving problems efficiently.
• Develop project plans, track progress, and communicate status updates to stakeholders.

Job Requirements :

• 11-17 years of experience as a Business Analyst or similar role in IT services & consulting industry.
• Strong understanding of Salesforce Service Cloud, Experience Cloud, Field Service, Production Support concepts.
• Proven ability to analyze complex business problems and develop effective solutions using technology tools like Salesforce.