Salesforce Analyst

Envision Technology Solutions; India; Remoto; INR 1.200.000 - 2.000.000; Tempo pieno

Descrizione del lavoro

Envision Technology Solutions is seeking an experienced Salesforce Business Analyst to gather and refine business requirements, write user stories, and define acceptance criteria. You will support Salesforce developers during sprints and backlog grooming, perform functional testing, and assist QA/UAT across Sales Cloud, Service Cloud, Marketing Cloud (Pardot) and Experience Cloud.

The role emphasizes recommending Salesforce-driven process improvements.

Competenze

• 5+ years of Salesforce functional/business analysis experience
• Must have Salesforce Administrator Certification
• Experience delivering in Agile environments using Jira or Azure DevOps

Mansioni

• Gather and refine business requirements; create user stories & acceptance criteria
• Support Salesforce developers during sprints and backlog grooming
• Perform functional testing and support QA/UAT
• Work across Sales Cloud, Service Cloud, Marketing Cloud/Pardot & Experience Cloud
• Recommend Salesforce-driven process improvements

Conoscenze

Salesforce BA

Sales Cloud

Service Cloud

Marketing Cloud

Agile / Scrum

Communication skills

Strumenti

Jira

Azure DevOps

Descrizione del lavoro

Key Responsibilities:

• Gather and refine business requirements; create user stories & acceptance criteria
• Support Salesforce developers during sprints and backlog grooming
• Perform functional testing and support QA/UAT
• Work across Sales Cloud, Service Cloud, Marketing Cloud/Pardot & Experience Cloud
• Recommend Salesforce-driven process improvements

Required Skills:

• 5+ years of Salesforce functional/business analysis experience
• Strong knowledge of Sales, Service, Marketing & Experience Clouds
• Salesforce Administrator Certification (mandatory)
• Agile delivery experience (Jira / Azure DevOps)
• Excellent communication & analytical skills