Salesforce Analyst

Placement Baba; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Placement Baba seeks a Salesforce Analyst to provide global end-user support and drive continuous improvements for the Salesforce platform in Chennai. You will manage internal user tickets, perform system administration, and build dashboards to empower stakeholders.

The role requires a Bachelor's degree with 2+ years of hands-on Salesforce administration and offers a hybrid work arrangement in India. Collaboration with cross-functional teams and ongoing Salesforce releases are part of the job.

Qualifications

• 2+ years hands-on Salesforce administration experience.
• Bachelor's degree in Engineering, Information Systems, Business, or related field required.

Responsibilities

• Provide global end-user support and logging of requests via email and ticketing systems.
• Develop and maintain reports and dashboards to drive data-driven decisions.
• Perform Salesforce system configuration, including user roles and profiles, and release management.
• Document processes, troubleshooting steps, and maintain a knowledge base for stakeholders.

Skills

Salesforce Administration

End-User Support

Reports & Dashboards

System Configuration

User Roles & Profiles

Troubleshooting

Documentation

Knowledge Base

Release Management

Stakeholder Collaboration

Incident Management

Problem Solving

Communication

Analytical

Education

Bachelor's degree in Engineering

B.Tech/B.E.

Postgraduate degree acceptable

Tools

Salesforce

Job description

# Salesforce AnalystAppianChennaiExperience2-5 yearsSalaryNot DisclosedLocationChennaiJob Typefull timeSkills:Salesforce AdministrationEnd-User SupportReportsDashboardsSystem ConfigurationUser RolesProfilesTroubleshootingDocumentationKnowledge BaseRelease ManagementStakeholder CollaborationDecision TreesEscalationHybrid WorkUS ESTITILIncident ManagementProblem ManagementContinuous ImprovementCommunicationAnalyticalProblem SolvingJob DescriptionThis Salesforce Analyst role at Appian involves providing global end-user support and driving continuous improvement for the Salesforce platform. You will manage internal user tickets, perform system administration, and leverage analytical tools to create reports and dashboards. Daily responsibilities include providing timely global end-user support, documenting, troubleshooting, and resolving requests and incidents via email and ticketing systems, critically analyzing and triaging complex issues, building decision trees for evaluation, and collaborating with Appian's technology team. You will perform system configuration, maintain user roles and profiles, design and build reports and dashboards, create thorough documentation, stay current with Salesforce releases, and work with cross-functional stakeholders.RequirementsThe ideal candidate must have a Bachelor's degree in Engineering, Information Systems, Business, or related field with 2+ years of hands-on Salesforce administration experience. B.Tech/B.E. in any specialization is preferred. Any postgraduate degree is acceptable.