Business Analyst I - Salesforce

Placement Baba; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

S&P Global Market Intelligence is seeking a Business Analyst I - Salesforce to support our Salesforce CRM and OTC/CPQ solutions from Ahmedabad. You will collaborate with end users and development teams to analyze solutions, resolve incidents, and drive improvements.

This role emphasizes documentation, knowledge sharing, and aiding month-end processes. The ideal candidate has 2+ years with Salesforce/OTC/CPQ, basic agile understanding, and strong analytical skills.

Qualifications

• 2+ years total experience with Salesforce and/or OTC/CPQ
• Basic understanding of Agile development/testing processes
• SFDC Admin certification preferred
• Strong analytical, communication, and collaboration skills
• Any graduate or postgraduate degree acceptable

Responsibilities

• Support Salesforce CRM and OTC technical solutions
• Collaborate with end users, product owners and development teams
• Manage and resolve critical incidents as part of the technical support team
• Handle escalations on P1 issues
• Create technical documentation and Knowledge Base articles
• Ensure month-end close processes are executed effectively
• Monitor user feedback and influence Scrum teams and Product Owners
• Understand end-to-end solutions and integrations
• Drive AI and automation initiatives

Skills

Salesforce

Order-to-Cash

CPQ

SFDC Admin

Agile

Technical Support

Incident Management

Root Cause Analysis

Automation

AI

Knowledge Management

Visualforce

Apex

Service Cloud

Data Loader

Integration

Workflow Architecture

CRM

Education

Bachelor's degree or higher

Tools

Data Loader

Visualforce

Apex

Job description

# Business Analyst I - SalesforceS&P Global Market IntelligenceAhmedabadExperience3-6 yearsSalaryNot DisclosedLocationAhmedabadJob Typefull timeSkills:SalesforceOrder-to-CashCPQSFDC AdminAgileTechnical SupportIncident ManagementRoot Cause AnalysisAutomationAIKnowledge ManagementVisualforceApexService CloudData LoaderIntegrationWorkflowArchitectureCRMJob DescriptionThis Business Analyst I - Salesforce role at S&P Global Market Intelligence involves supporting the company's Salesforce CRM system and Order-to-Cash (OTC) technical solutions. You will collaborate with end users, product owners, and development teams to analyze technical solutions, root causes, and overall impact to identify areas for operational improvement. Daily responsibilities include managing and resolving critical incidents as a member of the technical support team, handling escalations on P1 issues, creating comprehensive technical documentation and Knowledge Base articles, and ensuring effective execution of the month-end close process. You will monitor user feedback and provide suggestions to Scrum teams and Product Owners, understand end-to-end solutions and integrations, and drive AI and automation initiatives.RequirementsThe ideal candidate must have 2+ years of total experience with at least 1 year working with Salesforce and/or on a technical support team in OTC/CPQ. Basic understanding of Agile best practices and development/testing processes is required. SFDC Admin certification is preferred. Strong analytical, communication, and collaboration skills are essential. Any graduate or postgraduate degree is acceptable.Interested in **Business Analyst I - Salesforce** at S&P Global Market Intelligence?Job OverviewExperience3-6 yearsSalary₹Not DisclosedLocationAhmedabadJob Typefull timeSalesforce