Salesforce Analyst

The Adecco Group; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

The Adecco Group in Bengaluru, India is seeking a Salesforce Analyst to support our Salesforce platform, delivering insights and operational recommendations to maximize CRM efficiency. You will act as a point of contact for CRM questions and collaborate with teams to drive usage and value from Salesforce.

You will assist with research, requirements, testing, and prioritization of CRM-related work, while delivering reports and improving processes and governance around the Salesforce platform.

Qualifications

• Bachelor’s degree required in business, finance, or related field.
• Knowledge of CRM tools, data collection and analysis.
• Proficiency in Salesforce is required.

Responsibilities

• Serve as CRM contact for questions and assist users with production issues.
• Collaborate with internal teams to analyze and promote CRM platform usage.
• Support projects with research, requirements writing, testing, and prioritization.
• Deliver tools and processes to improve productivity and accuracy for Salesforce users.
• Provide demos, training, mentoring to promote Salesforce adoption.

Skills

Analytical thinking

Communication skills

Statistics/computations

CRM platform analytics

Salesforce proficiency

Education

Bachelor's degree in business/finance/related field

Tools

Salesforce

Microsoft Office (Word, Excel, PowerPoint, Outlook)

CRM tools

Job description

About the role

The Salesforce Analyst is responsible for supporting the use of our Salesforce platform. The role will provide meaningful insights and operational recommendations for the best usage of the Salesforce Platform, offering knowledge to users and being involved on any initiative related to CRM to maximize its efficiency.

What you’ll be doing

• Serves as a point of contact for CRM questions and assists users with various production support issues.
• Utilizes the CRM and other internal teams to intake, assess, and complete analysis to support technology development drive usage of the CRM platform.
• Assists with project activities such as research, story/requirements writing, testing and in determining the value and priority of business requested work efforts.
• Delivers tools and processes that improve productivity and accuracy for users of the Salesforce Platform.
• Champions Salesforce as a platform through activities such as demos, training, mentoring, and especially highlighting opportunities to use Salesforce to simplify and eliminate silos and unnecessary integrations.
• Coordinates and facilitates meetings, creates business cases, and develops proposals and presentations to support CRM initiatives, either as part of a project team or under supervision.
• Creates reports including, but not limited to, sales pipeline, key performance metrics, and short- and long-range sales forecasts.
• Contributes to formulating, implementing, and communicating related policies, procedures, and best practices.
• Participates in special projects and performs other duties as assigned.

About you

EDUCATION & JOB REQUIREMENTS:

Bachelor’s degree in business, finance, or a related field with a minimum of one (1) year of related specialized experience within a sales, marketing, or similar CRM platform analyst function.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.
• Knowledge of and the ability to utilize CRM tools, concepts, principles, and practices of researching and data collection and analysis a plus.
• Ability to establish and maintain effective working relationships.
• Ability to effectively manage multiple projects simultaneously vary in nature and complexity.
• Ability to understand and perform standardized and statistical computations. Ability to demonstrate effective customer service skills.
• Ability to demonstrate aptitude in analytics, extracting the most salient strategic insights from research findings while paying close attention to details.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Proficient with Salesforce

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring.We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 19-08-2026