Salesforce Agent force Consultant

Genisis Technology Solutions; Bengaluru; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Genisis Technology Solutions in Bengaluru is seeking a Salesforce AI Engineer / Agent Orchestration Specialist to design, develop, and scale intelligent agent-based solutions. You will work with Agent Orchestrator, Agent Flows, and Salesforce platform to drive end-to-end automation and enhanced customer experiences.

The role requires hands-on experience with Agent Orchestrator, AI-driven automation, and API integrations, plus strong collaboration with cross-functional teams in an Agile

Qualifications

• Hands-on experience with Agent Orchestrator and Agent Flows.
• Strong knowledge of Salesforce platform (Service Cloud/Data Cloud) and development tools.
• Understanding of AI-driven automation and conversational systems.
• Familiarity with AI orchestration frameworks and testing practices.

Responsibilities

• Design and implement AI-driven agent workflows using Agent Orchestrator and Agent Flows.
• Build scalable solutions on the Salesforce platform using Apex, Flows, and integrations.
• Translate business requirements into intelligent automation use cases across channels.
• Integrate platform-agnostic AI capabilities into Salesforce ecosystems.
• Collaborate with product owners and cross-functional teams to deliver end-to-end AI solutions.
• Define best practices for orchestration, automation, and AI governance.
• Drive UAT readiness, testing strategies, and production stability for AI features.
• Troubleshoot and optimize performance, reliability, and scalability of AI agents.

Skills

Salesforce Platform

Apex & Flows

Agent Orchestrator

AI Automation

API Integrations

Agile Practices

Stakeholder Communication

Tools

Apex

Lightning Flows

Process Automation

Job description

We are looking for a highly skilled and hands-on Salesforce AI Engineer / Agent Orchestration Specialist who can design, develop, and scale intelligent agent-based solutions. The ideal candidate should have strong expertise in Agent Orchestrator, Agent Flows, Salesforce platform (Apex & Flows), and a solid understanding of platform-agnostic AI capabilities to drive end-to-end automation and customer experience transformation.

Key Responsibilities

• Design and implement AI-driven agent workflowsusing Agent Orchestrator and Agent Flows
• Build scalable solutions on the Salesforce platform, leveraging Apex, Flows, and integrations
• Translate business requirements into intelligent automation use casesacross channels (email, chat, messaging)
• Integrate platform-agnostic AI capabilities( automation frameworks) into Salesforce ecosystems
• Collaborate with product owners, architects, and cross-functional teams to deliver end-to-end AI solutions
• Define and implement best practices for orchestration, automation, and AI governance
• Drive UAT readiness, testing strategies, and production stabilityfor AI-enabled features
• Troubleshoot and optimize performance, reliability, and scalabilityof AI agents

Required Skills & Qualifications

Salesforce & Development

• Strong experience in Salesforce platform (Service Cloud / Data CLoud)
• Proficiency in Apex, Lightning Flows, Process Automation
• Experience with API integrations and external system connectivity

AI & Agent Capabilities

• Hands‑on experience with Agent Orchestrator and Agent Flows
• Strong understanding of AI‑driven automation and conversational systems
• Familiarity with LLMs, prompt design, and AI orchestration frameworks

Platform‑Agnostic AI Expertise

• Experience working with AI tools/frameworks beyond Salesforce (e.g., Microsoft, Azure AI, LangChain, etc.)
• Ability to design agnostic, extensible AI architecturesthat are not platform‑locked

Other Skills

• Strong problem‑solving and solution design mindset
• Experience working in Agile environments (sprints, UAT, releases)
• Excellent stakeholder communication and collaboration skills

Preferred Qualifications

• Experience with Agentforce ecosystem/tools
• Knowledge of Data Cloud and Service Cloud
• Understanding of testing frameworks for AI systems and automation
• Prior involvement in AI pilot (good to have)