Salesforce Agentforce Developer

Genisis Technology Solutions; Bengaluru; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Genisis Technology Solutions in Bengaluru (Hybrid) is seeking a Salesforce AI Engineer/Agent Orchestration Specialist to design, develop, and scale intelligent agent-based solutions on the Salesforce platform. You will leverage Agent Orchestrator, Agent Flows, Apex, and Flows to deliver end-to-end automation that improves customer experiences.

Great candidates will have hands-on experience with platform-agnostic AI capabilities, API integrations, and building scalable, governance-conscious AI

Qualifications

• Strong Salesforce platform experience (Service Cloud/Data Cloud).
• Proficiency in Apex, Lightning Flows, and Process Automation.
• Experience with API integrations and external system connectivity.
• Hands-on experience with Agent Orchestrator and Agent Flows.
• Familiarity with LLMs, prompt design, and AI orchestration frameworks.
• Experience with AI tools/frameworks beyond Salesforce (e.g., Microsoft/Azure AI, LangChain).
• Ability to design agnostic, extensible AI architectures.

Responsibilities

• Design and implement AI-driven agent workflows using Agent Orchestrator and Agent Flows.
• Build scalable Salesforce solutions leveraging Apex, Flows, and integrations.
• Translate business requirements into intelligent automation use cases across channels.
• Integrate platform-agnostic AI capabilities into Salesforce ecosystems.
• Collaborate with product owners, architects, and cross-functional teams.
• Define best practices for orchestration, automation, and AI governance.
• Drive UAT readiness, testing strategies, and production stability.
• Troubleshoot and optimize performance and scalability of AI agents.

Skills

Salesforce platform

Apex & Flows

API integrations

Agent Orchestrator

AI automation

LLMs & prompt design

AI orchestration frameworks

Agile

Tools

Salesforce platform

Apex

Lightning Flows

Process Automation

Job description

Role : Salesforce Agentforce Developer

Notice Period - Imm - 15 Days

Location - Bangalore (Hybrid)

Job Summery :

We are looking for a highly skilled and hands‑on Salesforce AI Engineer / Agent Orchestration Specialist who can design, develop, and scale intelligent agent‑based solutions. The ideal candidate should have strong expertise in Agent Orchestrator, Agent Flows, Salesforce platform (Apex & Flows), and a solid understanding of platform‑agnostic AI capabilities to drive end‑to‑end automation and customer experience transformation.

Key Responsibilities

• Design and implement AI-driven agent workflowsusing Agent Orchestrator and Agent Flows
• Build scalable solutions on the Salesforce platform, leveraging Apex, Flows, and integrations
• Translate business requirements into intelligent automation use casesacross channels (email, chat, messaging)
• Integrate platform‑agnostic AI capabilities( automation frameworks) into Salesforce ecosystems
• Collaborate with product owners, architects, and cross‑functional teams to deliver end‑to‑end AI solutions
• Define and implement best practices for orchestration, automation, and AI governance
• Drive UAT readiness, testing strategies, and production stabilityfor AI-enabled features
• Troubleshoot and optimize performance, reliability, and scalabilityof AI agents

Required Skills & Qualifications

Salesforce & Development

• Strong experience in Salesforce platform (Service Cloud / Data CLoud)
• Proficiency in Apex, Lightning Flows, Process Automation
• Experience with API integrations and external system connectivity

AI & Agent Capabilities

• Hands‑on experience with Agent Orchestrator and Agent Flows
• Strong understanding of AI-driven automation and conversational systems
• Familiarity with LLMs, prompt design, and AI orchestration frameworks

Platform-Agnostic AI Expertise

• Experience working with AI tools/frameworks beyond Salesforce (e.g., Microsoft, Azure AI, LangChain, etc.)
• Ability to design agnostic, extensible AI architecturesthat are not platform-locked

Other Skills

• Strong problem‑solving and solution design mindset
• Experience working in Agile environments (sprints, UAT, releases)
• Excellent stakeholder communication and collaboration skills