Agentforce specialist

Tata Consultancy Services; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Tata Consultancy Services in Bengaluru is seeking a skilled Salesforce professional with hands-on experience in Agentforce, Einstein AI capabilities, and automation to transform enterprise processes. You will design, configure, and deploy Agentforce agents, integrate with Salesforce and external systems, and drive governance, performance, and adoption metrics across customer service, sales, and operations.

In an Agile environment, collaborate with architects, product owners, administrators, and

Qualifications

• Hands-on experience with Salesforce Agentforce and Einstein AI capabilities.
• Experience designing and deploying AI-powered agents.
• Strong knowledge of Salesforce platform components and integration patterns.

Responsibilities

• Design and implement Salesforce Agentforce solutions.
• Configure and optimize AI-powered autonomous agents.
• Define agent topics, actions, prompts, and guardrails.
• Work with business teams to identify AI automation opportunities.
• Integrate Agentforce with Salesforce and external systems.
• Monitor agent performance, accuracy, and adoption metrics.
• Establish AI governance and compliance standards.
• Support business transformation initiatives using AI technologies.
• Conduct design reviews and solution reviews.
• Collaborate with architects, product owners, administrators, and development teams.
• Train users and stakeholders on Agentforce capabilities.

Skills

Salesforce Agentforce

AI-powered automation

Prompt engineering

Generative AI concepts

Stakeholder management

Agile/Scrum

Knowledge grounding

Service management tools

Tools

Flow Builder

Apex

Platform Events

Security Model

Data Cloud

Job description

Candidate must have strong Salesforce platform experience with hands-on expertise in Salesforce AI solutions, Agentforce, Einstein AI capabilities, automation, and business process transformation.

Required Skills & Experience

• Design, configure, and deploy Salesforce Agentforce agents for enterprise business processes.
• Implement AI-powered agents to support customer service, sales, operations, and self-service use cases.
• Strong expertise in:
• Agent Builder
• Copilot Actions
• AI-powered automation
• Service Agents
• Employee Support Agents
• Custom Business Agents
• Strong understanding of:
• Generative AI Concepts
• Prompt Engineering
• Grounding Strategies
• Retrieval-Augmented Generation (RAG)
• Experience creating and managing:
• Custom Agent Actions
• Agent Topics
• Agent Instructions
• Knowledge Grounding
• Expertise in Salesforce Platform:
• Flow Builder
• Apex
• Platform Events
• Security Model
• Knowledge of Data Cloud including:
• Unified Customer Profiles
• Data Harmonization
• Data Activation
• Customer 360 Concepts
• Experience integrating Agentforce with:
• External APIs
• ERP Systems
• Service Management Tools
• Knowledge Bases
• Third-Party Applications
• Strong understanding of:
• AI Governance
• Responsible AI
• Security & Compliance
• Auditability
• Data Privacy
• Experience measuring AI agent performance and business outcomes.
• Working knowledge of Agile/Scrum delivery methodologies.
• Excellent communication and stakeholder management skills.

Key Responsibilities*

• Design and implement Salesforce Agentforce solutions.
• Configure and optimize AI-powered autonomous agents.
• Define agent topics, actions, prompts, and guardrails.
• Work with business teams to identify AI automation opportunities.
• Integrate Agentforce with Salesforce and external systems.
• Monitor agent performance, accuracy, and adoption metrics.
• Establish AI governance and compliance standards.
• Support business transformation initiatives using AI technologies.
• Conduct design reviews and solution reviews.
• Collaborate with architects, product owners, administrators, and development teams.
• Train users and stakeholders on Agentforce capabilities.