Salesforce Administrator

Equifax; Pune District; In loco; INR 1.200.000 - 2.400.000; Tempo pieno

Vantaggi offerti da questo lavoro

Contributory pension

Life cover

Healthcare

26 days holiday

Birthday day off

Descrizione del lavoro

Equifax Inc. is seeking a Salesforce Administrator to support European customer and consumer service platforms, ensuring scalable, efficient Salesforce solutions.

You’ll bridge stakeholders and technical teams, align with developers, and maintain high data quality while enabling rapid BAU improvements. You will work with Delivery Managers, Project Managers and Architects to design high-quality solutions and ensure business benefits, while maintaining governance and compliance in a dynamic

Competenze

• Laudable Salesforce Admin experience in mid-to-large orgs.
• Certified Administrator (ADM-201) is required.
• Strong Flow, Process Builder and declarative design skills.
• Proficient in building reports/dashboards and CRM Analytics.
• Demonstrated problem-solving with declarative solutions first.
• Excellent communication with technical and non-technical stakeholders.
• Knowledge of Salesforce Service, Sales and Experience Clouds.
• Experience with Salesforce APIs (REST, SOAP, Bulk).

Mansioni

• Admin across Equifax EU Salesforce platforms with BAU ownership.
• Configure and maintain Salesforce including Flow automation and security.
• Collaborate with Sales, Marketing and Service to translate needs.
• Design, build, optimise Flows, orchestrations and automation.
• Oversee data migration, cleansing and deduplication.
• Support release management and sandboxes alignment.
• Perform platform health checks and maintenance.
• Ensure GDPR-compliant data housekeeping.
• Manage SDLC including sandbox, UAT and DevOps deployments.
• Improve governance, testing and change control processes.
• Support and maintain customised Salesforce solutions.
• Provide daily end-user support and BAU enhancements.
• Work with Delivery Manager and Architects on high-quality solutions.
• Adapt to changing project goals and stakeholder requirements.

Conoscenze

Salesforce Administration

ADM-201

Salesforce Flow

Process Builder

Reports & CRM Analytics

Declarative solutions

Communication with stakeholders

Salesforce Service Cloud

Sales Cloud

Experience Cloud

Lightning components (LWC) basics

Salesforce API (REST/SOAP/Bulk)

Data Loader / Inspector

Jira/Confluence

Agile delivery

Formazione

Bachelor's degree

Strumenti

Jira

Confluence

CPQ

Descrizione del lavoro

As a Salesforce Administrator your role is to support the maintenance and customisation of Equifax's customer and consumer service platforms within Europe.

The Salesforce Administrator will be responsible for supporting the business users and helping maintain high-quality solutions in a fast-paced, challenging environment supporting the client and consumer interfaces within Equifax’s Salesforce platform. You will align and support our developers and deploy functional solutions. You will act as the bridge between our stakeholders and technical execution, ensuring that our Salesforce organisation is scalable, efficient, and highly adopted by our European teams.

What You'll Do

• Act as a system administrator across Equifax EU Salesforce platforms, with ownership of BAU tasks and support requests. Assist with the configuration and maintenance of the Salesforce environment, including Flow automation, custom objects, and security settings.

• Collaborate with stakeholders (Sales, Marketing, Service) to identify pain points and translate them into technical requirements.

• Design, build, optimise and debug Flows, orchestrations and automation frameworks.

• Oversee data migration, cleansing, and deduplication efforts. Support high standards for data quality and system documentation.

• Support the release management process following established procedures and align with developers to ensure contention is managed and ensure sandboxes remain aligned with production.

• Perform regular platform health checks and maintenance cycles across the European orgs.

• Support the business with housekeeping of data to ensure GDPR compliance

• Manage the software development lifecycle (SDLC) within Salesforce, including sandbox management, UAT (User Acceptance Testing), and deployment via DevOps tools.

• Actively contribute to continually improving governance, testing and change control processes.

• Support and maintenance of customised solutions on the Salesforce platform, supporting critical business functions and project goals.

• Daily support of end users and BAU enhancements.

• Working closely with the Salesforce Delivery Manager, Project Managers, Enterprise Architects and Developers to design high quality solutions and ensure business benefit.

• Ensuring a proactive and flexible work environment is maintained to facilitate agility in responding to changing project goals and customer requirements.

• Work directly with internal stakeholders and subject matter experts as necessary to support their requirements and advise of Salesforce best practice.

• Provide system administration support of internal and customer-facing solutions following a best practice application lifecycle management process.

What Experience You Need

• Relevant experience in Salesforce Administration, preferably in a mid-to-large sized organisation.

• Salesforce Certified Administrator (ADM-201).

• Solid working knowledge of Salesforce Flow (Process Builder/Workflow migration experience preferred).

• Proficiency in building advanced reports, dashboards, and CRM Analytics.

• A proven track record of solving business problems through declarative (non-code) solutions first.

• Excellent communication skills.

• An excellent understanding of Salesforce Service, Sales and Experience Clouds.

• Declarative design and build of custom Salesforce Lightning applications.

• Salesforce API configuration, REST, SOAP, BULK API.

• Data Loader / Salesforce Inspector.

• Experience in a first or second-line Salesforce role.

• Comfortable taking ownership of BAU issues and leading technical resolution.

• Experience working in Agile delivery teams with Jira/Confluence.

• Strong communication skills with both technical and non-technical stakeholders.

What Could Set You Apart

• Salesforce Certified Advanced Administrator (ADM-301) or Platform App Builder.

• SDLC and ALM knowledge.

• Additional Salesforce Certifications.

• Experience building customer facing interfaces.

• Educated to Bachelor's degree level.

• Experience with CPQ (Configure, Price, Quote).

• Familiarity with Apex, Lightning Web Components (LWC), and SOQL (enough to communicate effectively with Developers).

The Perks of being an Equifax Employee?

• We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks.
• We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
• We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.