Specialist - Salesforce Technical Lead

Equifax Canada; India; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Equifax India is seeking a Salesforce Technical Lead to drive architectural direction and govern Salesforce-based customer service solutions. You will mentor engineers, set coding and deployment standards, and oversee a mix of declarative and programmatic developments to deliver scalable platforms.

The role requires deep Salesforce expertise, strong API integration skills, and experience leading agile teams.

Qualifications

• Deep Salesforce expertise across Service Cloud, Experience Cloud, and Sales Cloud.
• Experience with integration architecture and API configurations (REST, SOAP, BULK).
• Certifications such as ADM-201, Platform App Builder, Platform Developer I/II preferred.

Responsibilities

• Lead design, governance and architecture of Equifax's Salesforce platform.
• Mentor cross-functional team to ensure code quality and standards.
• Develop, review and refactor Salesforce custom solutions and integrations.

Skills

Fluent English

Salesforce architecture

Salesforce integration

APEX/SOQL/LWC

REST/SOAP/Bulk API

CI/CD & ALM

Agile leadership

Stakeholder mentoring

Education

Bachelor's/Master's in CS/Software Eng

Tools

Apex

SOQL

Lightning Web Components (LWC)

Data Loader / SFDX

REST/SOAP APIs

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Salesforce Technical Lead

Location: Pune Product Engineering Centre, India

As a Salesforce Technical Lead, your role is central to driving the technical architecture, solution design, and technical governance of Equifax's customer service platform within the UK and Spain, providing architectural recommendations, standard setting, and technical mentorship to team members.

The Salesforce Technical Lead will be responsible for leading the design and delivery of high-quality, scalable solutions in a fast-paced environment supporting client and consumer interfaces within Equifax's Salesforce platform. This role is a cross-functional position with a strong emphasis on technical leadership, architectural oversight, and programmatic and declarative development excellence.

Key Responsibilities of the Salesforce Technical Lead

• Technical solution design, architectural recommendations, governance, detailed technical planning, and architectural documentation
• Technical leadership, coaching, and mentoring of team members to ensure code quality, design standard adherence, and continuous upskilling of cross-functional abilities
• Development, code review, maintenance, and refactoring of customised solutions on the Salesforce platform, supporting critical business functions and strategic project goals
• Escalation support and technical oversight for daily support of end users and key BAU enhancements
• Supporting the business with technical data architecture and housekeeping to ensure strict GDPR compliance
• Working closely with the Salesforce delivery leads, project managers, enterprise architects, product managers, and developers to design high-quality, scalable solutions and ensure business benefit
• Ensuring a proactive and flexible work environment is maintained to facilitate agility in responding to changing project goals and customer requirements
• Work directly with client lead developers, technical architects, and testers to assist in client on-boarding, API integration, and enterprise architecture strategies
• Work directly with internal stakeholders and subject matter experts to analyse project objectives and requirements and advise of Salesforce architectural best practices
• Provide technical oversight and governance of internal and customer-facing solutions following a best practice application lifecycle management (ALM) process and CI/CD practices

Required Experience for Salesforce Technical Lead

• Fluent English language skills
• Deep architectural knowledge and expertise across the Salesforce Service Cloud, Experience Cloud, and Sales Cloud
• Enterprise Experience Cloud hardening, security standards, identity management, and compliance practices
• Expert proficiency in the design, build, and code review of custom applications including Apex / SOQL, Lightning applications, and components (LWC)
• Advanced Salesforce integration architecture and API configuration, REST, SOAP, BULK API, and event-driven architecture
• Salesforce Inspector / Data Loader / SFDX and automated deployment tools
• Full SDLC and ALM knowledge, version control, and CI/CD deployment strategies
• Custom reporting, executive dashboard configuration, and analytics governance
• Agile methodologies, Scrum practices, and technical team leadership
• Self-motivated, creative, and strong strategic problem-solving skills
• Salesforce certified to a minimum of ADM-201, Platform App Builder (DEV-401), Salesforce Platform Developer 1 and Platform Developer 2 certifications, with Application Architect or System Architect certifications highly desirable
• Proven experience building and architecting enterprise customer-facing interfaces

Desired Experience for the Salesforce Technical Lead

• Fluent Spanish language skills
• Educated to Bachelor's or Master's degree level in Computer Science, Software Engineering, or related field

What Exactly Does Equifax Do?

Equifax is a global information solutions company that uses trusted unique data, innovative analytics, technology and industry expertise to power organisations and individuals around the world by transforming knowledge into insights that help make more informed business and personal decisions.

The company organises, assimilates and analyses data on more than 820 million consumers and more than 91 million businesses worldwide, and its database includes employee data contributed from more than 7,100 employers.

Many expect us to be a serious workforce, and we are - we're serious about continuing to grow our business, serious about working together as one team, and serious about continuously building a strong, engaged workplace that embraces integrity and change as much as it does fun, camaraderie and philanthropy.