Salesforce Administrator

NTT DATA BUSINESS SOLUTIONS; Chennai District; Hybrid; INR 1,400,000 - 2,000,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Chennai, Tamil Nadu, India is seeking an experienced Salesforce Administrator to join our team. The role focuses on level 2/3/4 user support, declarative configuration, and ongoing application maintenance for a global user base.

This position does not involve development work and is limited to production support. You will manage users, profiles, permission sets, security, and Sales Cloud processes.

Qualifications

• 5+ years of Salesforce Administration and Support experience.
• Experience supporting business users in a production Salesforce environment.
• Experience working with global stakeholders.

Responsibilities

• Provide Level 2/3/4 support for Salesforce users.
• Troubleshoot and resolve functional and configuration-related issues.
• Perform Salesforce administration and application maintenance.
• Implement declarative configuration changes based on business requirements.
• Manage users, profiles, roles, permission sets, security, and access.
• Support Sales Cloud processes including accounts, opportunities, pipeline, and quotes.
• Investigate production issues and ensure timely resolution.
• Work closely with business users and stakeholders to address support requirements.

Skills

Sales Cloud

Custom Objects

Page Layouts

Record Types

Validation Rules

Workflows

User Management

Security Access

Admin Support

Job description

Job Summary

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization

Salesforce Administrator

We are currently seeking a Salesforce Administrator to join our team in Chennai, Tamil Nadu, India.

Role Overview

We are looking for an experienced Salesforce Administrator with strong functional and administrative expertise. The role will primarily involve Level 2/3/4 user support, issue resolution, application maintenance, and declarative Salesforce configuration for a global user base. This role does not include Development work and restricted to support only.

Experience

• 5+ years of Salesforce Administration and Support experience


• Strong experience supporting business users in a production Salesforce environment


• Experience working with global stakeholders

Mandatory Skills

• Sales Cloud: Accounts, Opportunities, Pipeline Management, Quotes, Sales Processes


• Salesforce Configuration: Custom Objects Fields, Page Layouts, Record Types, Validation Rules, Formulas, Workflows/Declarative Automation, User Management, Profiles, Roles, Permission Sets, Security Access Management


• Support Functional: Salesforce Administration, Functional Analysis, Requirement Analysis, Troubleshooting, Issue Resolution, Level 2/3/4 Production Support

Key Responsibilities

• Provide Level 2/3/4 support for Salesforce users.


• Troubleshoot and resolve functional and configuration-related issues.


• Perform Salesforce administration and application maintenance.


• Implement declarative configuration changes based on business requirements.


• Manage users, profiles, roles, permission sets, security, and access.


• Support Sales Cloud processes including accounts, opportunities, pipeline, and quotes.


• Investigate production issues and ensure timely resolution.


• Work closely with business users and stakeholders to address support requirements.

Work Location Shift

• Location: Chennai


• Shift: 12:00 noon to 10:00 PM IST


• Work Arrangement: Work from the customer office on all working days from 12:00 noon to 5:00 PM, followed by work from home till 10:00 PM IST.