Salesforce Administrator - US Shift

HTC Global Services; Chennai District; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

One-way cab facility (drop)

Job summary

HTC Global Services is seeking a Salesforce Administrator with 1 to 3 years of experience in Chennai (Vandalur area). The role covers user access, permissions, data integrity, and reporting, with night shift hours from 9:30 pm to 6:30 am IST and cab support for commuting.

You will collaborate with Account Managers andSales teams to manage quotes, opportunities, and renewal data while ensuring data quality and security in Salesforce.

Qualifications

• 1+ years of experience in Salesforce Administration.
• Proficiency in Microsoft Excel required.
• Strong independent work ethic and problem-solving skills.
• Attention to detail and high level of accuracy.
• Work during US PST Time zone.

Responsibilities

• Approve Salesforce access requests for users in accordance with organizational policies.
• Troubleshoot and resolve Salesforce permission and access-related issues.
• Assist Account Managers with quote creation, validation, and quote submission processes.
• Provide support for Opportunity and Quote management issues within Salesforce.
• Create and maintain reports, dashboards, and analytics based on business user requirements.
• Identify and merge duplicate Accounts and Contacts to maintain data integrity.
• Create, modify, and deactivate Salesforce user accounts, roles, and permissions.
• Configure and manage record-level sharing access and security settings.
• Support post-sandbox refresh activities, including validation and user access setup.
• Perform mass data uploads, updates, and deletions using Salesforce data management tools.
• Upload and maintain renewal data to support ongoing sales operations.
• Manage Salesforce Roles, Profiles, Permission Sets, Public Groups, and User Licenses.
• Handle support tickets and service requests, ensuring resolution within defined SLA timelines.
• Collaborate with sales and business stakeholders to address Salesforce-related operational needs.
• Maintain data quality, system security, and compliance with Salesforce best practices.

Skills

Salesforce Administration

Excel

Independent worker

Attention to detail

Time zone alignment

Education

Any degree

Tools

Salesforce Data Loader

Reports & Dashboards

Job description

Job Description

About the Role

We are seeking a Salesforce Administrator with 1 to 3 years of experience

Responsibilities

• Approve Salesforce access requests for users in accordance with organizational policies.
• Troubleshoot and resolve Salesforce permission and access-related issues.
• Assist Account Managers with quote creation, validation, and quote submission processes.
• Provide support for Opportunity and Quote management issues within Salesforce.
• Create and maintain reports, dashboards, and analytics based on business user requirements.
• Identify and merge duplicate Accounts and Contacts to maintain data integrity.
• Create, modify, and deactivate Salesforce user accounts, roles, and permissions.
• Configure and manage record-level sharing access and security settings.
• Support post-sandbox refresh activities, including validation and user access setup.
• Perform mass data uploads, updates, and deletions using Salesforce data management tools.
• Upload and maintain renewal data to support ongoing sales operations.
• Manage Salesforce Roles, Profiles, Permission Sets, Public Groups, and User Licenses.
• Handle support tickets and service requests, ensuring resolution within defined SLA timelines.
• Collaborate with sales and business stakeholders to address Salesforce-related operational needs.
• Maintain data quality, system security, and compliance with Salesforce best practices.

Qualifications

• Any degree
• 1+ years of experience in Salesforce Administration
• Proficiency in Microsoft Excel required
• Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills
• Attention to detail and high level of accuracy
• Work during US PST Time zone

Location

Chennai; Locality - Vandalur

Shift

Night shift - 9:30 pm to 6:30 am IST

Transportation

One-way cab facility (drop) is provided

• Immediate joiners preferred.

Walk-in Details

Monday to Friday

Time – 11:00 am to 5:00 pm

Office location

3, Kilambakkam Village, G.S.T Road, Vandalur, Chennai – 600 048, India