Salesforce Administrator

DAZN; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

DAZN is seeking a proactive Salesforce Administrator in Hyderabad with 3–5 years of hands-on experience to manage users, permissions, and configurations. You will optimize CRM operations, build reports and dashboards, and collaborate with various departments to drive process improvements and adoption of Salesforce best practices.

The role requires strong problem-solving, communication skills, and a willingness to work with stakeholders across the organization.

Qualifications

• 3–5 years of Salesforce Administration experience.
• Strong knowledge of Salesforce configuration, reports, and dashboards.
• Experience with data management and security controls.
• Familiarity with Salesforce Lightning Experience.
• Excellent problem-solving and communication skills.
• Ability to collaborate with stakeholders across departments.

Responsibilities

• Administer day-to-day Salesforce including users, profiles, roles, and permissions.
• Configure objects, fields, workflows, validation rules, and page layouts.
• Maintain data integrity with audits, deduplication, and cleansing.
• Develop and maintain reports and dashboards for decision-making.
• Collaborate with cross-functional teams to gather requirements.
• Provide end-user training and support to improve adoption.
• Monitor performance and troubleshoot issues; assist upgrades and integrations.

Skills

Salesforce administration

Data management

Security controls

Lightning Experience

User training

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or IT

Salesforce Administrator Certification (ADM 201)

Tools

Salesforce

AppExchange

API integrations

Job description

Salesforce Administrator

Department: 73-436 - Customer Services - CoE

Employment Type: Permanent - Full Time

Location: India - Hyderabad

Reporting To: Amit Juyal

Description

Overview

We are seeking a proactive and detail-oriented Salesforce Administrator with 3-5 years of hands-on experience in managing, configuring, and optimizing Salesforce environments. The ideal candidate will ensure smooth CRM operations, support business users, and drive process improvements through Salesforce best practices.

Key Responsibilities

• Manage day-to-day administration of Salesforce, including user setup, profiles, roles, and permissions.
• Configure and customize objects, fields, workflows, validation rules, and page layouts.
• Maintain data integrity through regular audits, deduplication, and data cleansing.
• Develop and maintain reports and dashboards to support business decision-making.
• Collaborate with cross-functional teams to gather requirements and implement solutions.
• Provide end-user training and support to enhance adoption and efficiency.
• Monitor system performance and troubleshoot issues proactively.
• Assist in Salesforce upgrades, releases, and integration projects.

Skills, Knowledge & Expertise

• 3-5 years of Salesforce Administration experience.
• Strong knowledge of Salesforce configuration (objects, workflows, validation rules, reports, dashboards).
• Experience with data management and security controls.
• Familiarity with Salesforce Lightning Experience.
• Excellent problem-solving and communication skills.
• Ability to work with stakeholders across departments.

Preferred Skills and Qualifications

• Salesforce Administrator Certification (ADM 201).
• Exposure to Salesforce integrations (API, middleware tools).
• Knowledge of Sales Cloud, Service Cloud, or Marketing Cloud.
• Experience with third-party applications from AppExchange.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Salesforce Certified Administrator preferred.