Salesforce Administrator

NTT DATA North America; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

NTT DATA North America in Chennai, Tamil Nadu, India, is seeking an experienced Salesforce Administrator to join our team. The role focuses on Level 2/3/4 user support, declarative configuration, and ongoing application maintenance for a global user base.

Candidates should have 5+ years in Salesforce Administration, strong business-user support, and experience working with global stakeholders. This non-development, production-support role emphasizes configuration, user management and reliable

Qualifications

• 5+ years of Salesforce Administration and Support experience.
• Experience supporting business users in a production Salesforce environment.
• Experience working with global stakeholders.

Responsibilities

• Provide Level 2/3/4 support for Salesforce users.
• Troubleshoot and resolve functional and configuration-related issues.
• Perform Salesforce administration and application maintenance.
• Implement declarative configuration changes based on business requirements.
• Manage users, profiles, roles, permission sets, security, and access.
• Support Sales Cloud processes including accounts, opportunities, pipeline, and quotes.
• Investigate production issues and ensure timely resolution.
• Work closely with business users and stakeholders to address support requirements.

Skills

Sales Cloud

Salesforce Configuration

Support & Functional

Global stakeholder management

Tools

Salesforce

Job description

Job Description:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Salesforce Administrator to join our team in Chennai, Tamil Nadu, India.

Role Overview

We are looking for an experienced Salesforce Administrator with strong functional and administrative expertise. The role will primarily involve Level 2/3/4 user support, issue resolution, application maintenance, and declarative Salesforce configuration for a global user base. This role does not include Development work and restricted to support only.

Experience

• 5+ years of Salesforce Administration and Support experience
• Strong experience supporting business users in a production Salesforce environment
• Experience working with global stakeholders.

Mandatory Skills

Sales Cloud: Accounts, Opportunities, Pipeline Management, Quotes, Sales Processes

Salesforce Configuration: Custom Objects & Fields, Page Layouts, Record Types, Validation Rules, Formulas, Workflows/Declarative Automation, User Management, Profiles, Roles, Permission Sets, Security & Access Management

Support & Functional: Salesforce Administration, Functional Analysis, Requirement Analysis, Troubleshooting, Issue Resolution, Level 2/3/4 Production Support

Key Responsibilities

• Provide Level 2/3/4 support for Salesforce users.
• Troubleshoot and resolve functional and configuration-related issues.
• Perform Salesforce administration and application maintenance.
• Implement declarative configuration changes based on business requirements.
• Manage users, profiles, roles, permission sets, security, and access.
• Support Sales Cloud processes including accounts, opportunities, pipeline, and quotes.
• Investigate production issues and ensure timely resolution.
• Work closely with business users and stakeholders to address support requirements.

Work Location & Shift

• Location: Customer Location, Ambattur Industrial Estate, Chennai
• Shift: 12:00 noon to 10:00 PM IST
• Work Arrangement: Work from the customer office on all working days from 12:00 noon to 5:00 PM, followed by work from home till 10:00 PM IST.

Candidates must be comfortable with the above work location and shift requirements.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.