Lead Salesforce Administrator

RingCentral; Bengaluru; Hybrid; INR 3,000,000 - 6,000,000; Full time

Job summary

RingCentral seeks an experienced Salesforce leader to head the Admin team, combining hands-on senior admin work with people management. You will escalate complex configurations, drive access governance, and mentor Administrators while aligning with GSS/Support, Sales, Marketing, and Platform Engineering.

You will manage 3–8 admins, prioritize a mixed workload, and promote runbooks, release notes, and documentation across the team.

Qualifications

• 8–11 years of experience as a Salesforce administrator with progression to senior/lead.
• Experience managing or leading a team of resources (direct reports or matrixed).
• Bachelor's degree in IT or related field or equivalent practical experience.
• Familiarity with User Access Review processes for Salesforce.
• Ability to translate requirements into functional and system designs.
• Strong track record of issue identification and driving resolutions.

Responsibilities

• Lead and develop a team of 3–8 Salesforce Administrators, including workload distribution and performance management.
• Triage and prioritize a high-volume workload, including GDPR/data requests and platform projects.
• Partner with cross-functional stakeholders to align priorities and roadmap.
• Champion documentation standards and knowledge sharing across the team.

Skills

Leadership & coaching

Stakeholder management

Communication

Problem solving

Education

Bachelor's degree in IT or related field

Salesforce Certified Administrator

Tools

Jira

Confluence

CI/CD (Jenkins/GitLab)

MuleSoft/Boomi

Job description

Job Description

We are looking for an experienced Salesforce leader to lead our Salesforce Admin team. This role owns both the hands-on functional depth of a Senior Admin and the people management responsibility of managing a team of Administrators.

As Team Lead, you will act as the organization's escalation point for complex configuration, compliance, and access-governance issues (SOX, GDPR, EU Data Privacy, and other evolving regulations), while also managing, mentoring, and developing a team of Salesforce Administrators. You will balance hands-on ownership with people leadership - setting priorities, coaching team members and representing the team to cross-functional stakeholders across GSS/Support, Sales, Marketing, and Platform Engineering.

• Manage, mentor, and develop a team of 3 to 8 Salesforce administrators, including workload distribution, prioritization, and performance management
• Triage and prioritize a high-volume mixed workload - from one-off requests (access requests, GDPR data requests, field updates) to multi-quarter platform projects (integrations, security hardening, package decommissioning)
• Partner with cross-functional stakeholders (GSS/Support, Sales, Marketing, Platform Engineering) to align on priorities and represent the team's roadmap
• Champion documentation standards (runbooks, release notes) and knowledge-sharing across the team

Technical Requirements

You are expected to have extensive, senior-level experience across these Salesforce configuration areas:

• Roles and Profiles, Permission Sets, and Sharing Rules, Groups, and Queues
• User Management, Provisioning and Deprovisioning - including suspension/reactivation workflows and public group assignment at scale
• Deployments and Implementations, including release management across sandboxes and production
• Applications: Managed Packages and Connected Apps, including full package lifecycle management (installation, upgrades, and clean decommissioning)
• Case management configuration - record types, assignment rules, email-to-case, and escalation workflows
• Third-party system integrations (e.g., HR, CRM, e-signature, partner/marketing platforms) and integration user management

Core Requirements

• 8 to 11 years of experience as a Salesforce administrator, with demonstrated progression into senior or lead
• Prior experience managing or leading a team of resources (direct reports or a matrixed/dotted-line admin team) is strongly preferred
• Bachelor's degree in IT or a related field, or equivalent practical experience
• Familiarity with User Access Review processes for Salesforce
• Proven ability to quickly understand functional and data requirements from internal stakeholders, and translate them into functional and system design specifications
• Strong track record identifying critical issues, providing recommendations on proposed solutions, and driving them to resolution
• Detail-oriented, organized, and comfortable operating with ambiguity across a broad and varied project mix
• Excellent written and verbal communication skills, including experience presenting to leadership and cross-functional partners

Nice to Have

• Salesforce Certified Administrator (required); Advanced Administrator and Certified Platform App Builder strongly preferred
• Experience with the Atlassian Suite (Jira, Confluence)
• Experience with CI/CD tools (e.g., Jenkins, GitLab)
• Exposure to MuleSoft, Boomi, or other integration/middleware platforms
• Salesforce Certified Data Architect or Sharing & Visibility Designer certification

Work Setup

• Work setup is hybrid (3 days a week from the Bengaluru office)