Salesforce Administrator

Spectrum Talent Management; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Spectrum Talent Management is seeking a Salesforce Administrator with 4+ years of experience to manage and support Salesforce CRM applications, including incident management, user support, and release management. The role focuses on L2/L3 production support and platform enhancements in a Bengaluru environment.

The candidate should be proficient with Salesforce Administration, Lightning Experience, Flow, Reports and Dashboards, data loading, and change/release management, with a preference for

Qualifications

• 4+ years of Salesforce Administration experience.
• Strong L2/L3 production support experience.
• Experience with high-priority incidents and SLA-driven support.
• Excellent communication and stakeholder management skills.

Responsibilities

• Resolve user issues and incidents within SLA timelines.
• Troubleshoot Salesforce functionality, reports, dashboards, and security concerns.
• Perform user administration activities (profiles, roles, permission sets).
• Support data uploads, data corrections, and data quality initiatives.
• Monitor integrations, batch jobs, and scheduled processes.
• Perform RCA for recurring incidents and assist with complex configurations.
• Support deployments, release management, and environment maintenance.

Skills

Salesforce Administration

Salesforce Lightning Experience

Salesforce Flow

User Access & Security Management

Reports & Dashboards

Data Loader

Change Sets & Release Management

Incident, Problem & Change Management

SOQL

Integration Monitoring

Education

ADM-201 Certification

Advanced Administrator Certification

Tools

ServiceNow

JIRA

Job description

Job Role: Salesforce Administration

Exp:4-5 Years

Location-Bengaluru

Detailed JD:

Role Summary

We are looking for a Salesforce Administrator with strong L2/L3 production support experience to manage, support, and enhance Salesforce CRM applications. The candidate will be responsible for incident management, problem resolution, user support, system administration, release management, and continuous platform improvements.

Key Responsibilities

L2 Support

• Resolve user issues, incidents, and service requests within SLA timelines.
• Troubleshoot Salesforce application functionality, workflows, reports, dashboards, and security-related concerns.
• Analyze production issues and coordinate with developers, integration teams, and business users.
• Perform user administration activities including profile, role, permission set, and access management.
• Support data uploads, data corrections, and data quality initiatives.
• Monitor integrations, batch jobs, and scheduled processes.

L3 Support

• Perform root cause analysis (RCA) for recurring and critical incidents.
• Implement complex Salesforce configurations and platform enhancements.
• Support deployments, release management, and environment maintenance.
• Optimize Flows, Validation Rules, Approval Processes, and automation components.
• Collaborate with development teams for defect fixes and enhancements.
• Participate in major incident management and problem management activities.

Required Technical Skills

• Salesforce Administration (Sales Cloud & Service Cloud)
• Salesforce Lightning Experience
• Salesforce Flow
• User Access & Security Management
• Reports & Dashboards
• Data Loader
• Change Sets & Release Management
• Incident, Problem & Change Management
• SOQL (basic knowledge)
• Integration Monitoring

Preferred Skills

• Salesforce Administrator Certification (ADM-201)
• Salesforce Advanced Administrator Certification
• Experience with ServiceNow/JIRA ticketing tools
• Knowledge of Apex, Visualforce, and Lightning Components
• Exposure to REST/SOAP APIs
• Agile/Scrum delivery experience
• BFSI/Insurance domain experience preferred

Mandatory Requirements

• 4+ years of Salesforce Administration experience.
• Strong production support experience in L2/L3 environments.
• Experience handling high-priority incidents and SLA-driven support.
• Excellent communication and stakeholder management skills.
• Ability to work in rotational shifts and on-call support when required.