Sales- Travel Consultant

Shashwath Solution; Pune District; Sur place; INR 250 000 - 450 000; Plein temps

Résumé du poste

Shashwath Solution in Pune is seeking a travel consultant to design customized itineraries and manage bookings for clients. You will consult with clients to determine travel needs, present tailored packages, and handle accommodations, transport, and excursions using online platforms.

The role requires strong communication, organization, and problem-solving skills, with emphasis on accuracy, multitasking, and excellent client follow-up. Fluency in Kannada and English is expected.

Qualifications

• Experience in travel consultancy or similar customer-facing role.
• Proficiency with booking platforms and travel systems.
• Good geographic knowledge and passion for travel.
• Excellent communication, organizational, and problem-solving skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• High school diploma; tourism/hospitality degree preferred; certifications are a plus.
• Fluency in Kannada and English; Hindi optional.

Responsabilités

• Consult with clients to determine travel needs, preferences, and budget.
• Design and present customized itineraries, packages, and recommendations.
• Book accommodations, transportation, and excursions via online platforms.
• Stay updated on travel regulations and documentation.
• Provide after-sales support including changes and cancellations.
• Maintain accurate booking records and client information.
• Build relationships through proactive communication and follow-ups.
• Upsell travel products, insurance, and upgrades.
• Resolve travel-related issues or emergencies promptly.

Connaissances

Booking systems

Customer-facing

Geography knowledge

Communication

Multitasking

Kannada fluency

English fluency

Formation

High school diploma

Degree in tourism/hospitality

IATA/ASTA certification

Outils

Booking platforms

Description du poste

Note: This is In office job and No travel involved.

Key Responsibilities:

• Consult with clients to determine their travel needs, preferences, and budget.
• Design and present customized travel itineraries, packages, and recommendations.
• Book accommodations, transportation, and excursions using online booking platforms.
• Stay updated on travel regulations
• Provide after-sales support, including changes, cancellations, and travel documentation.
• Maintain accurate records of bookings, transactions, and client information.
• Build lasting relationships with clients through proactive communication and follow-ups.
• Upsell and cross-sell travel products, insurance, and upgrades.
• Resolve travel-related issues or emergencies in a timely and professional manner.

Qualifications:

• Previous experience as a travel consultant, travel agent, or in a similar customer-facing role.
• Proficiency with booking systems
• Good geographical knowledge and a passion for travel.
• Excellent communication, organizational, and problem-solving skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• High school diploma or equivalent required; a degree in tourism, hospitality, or a related field is preferred.
• Certification from a travel association (e.g., IATA, ASTA) is a plus.
• Candidates must be fluent in Kannada and English, Hindi (Optional)

Mandatory Key Skills

• b2b*
• Hotel Booking
• Resorts Booking
• Hospitality
• room Booking
• Credit card sales