Travel Consultant II, Bangalore

BCD Travel; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

BCD Travel in Bengaluru, India is seeking a Travel Consultant II to join our team. You will communicate with current and new clients, helping them travel smart and achieve more, while adhering to policies and regulations.

You will handle reservations, advise on fares and policies, and support clients through the booking process with strong English communication. Night shifts are required for this role, and prior travel agent experience is preferred.

Qualifications

• Travel agent experience required.
• International booking process experience.
• Proficiency with Amadeus GDS and related booking tools.
• Strong verbal and written English communication skills.
• Solid knowledge of travel policies and procedures.

Responsibilities

• Search and confirm travel reservations for the customer.
• Understand client travel policy and provide consultation to the customer.
• Fulfill requests regarding necessary regulations (DOT, TSA, passports, visas, etc.).
• Provide clients with industry information such as low fares, exchange costs, and penalties.
• Seek opportunities to review operational processes and client relationships for improvements.
• Maintain and expand knowledge of the state of the travel industries.

Skills

Travel agent experience

International booking process

English communication

Tools

Amadeus GDS

Job description

Travel Consultant II, Bangalore

Location: Bangalore, India

Job Type: Full-time

Willing to work night shifts

Job Summary

As a Travel Consultant, you are the face of our company. You'll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart - Read on!

What You'll Do

• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

What You'll Bring

• You have travel agent experience
• You have international booking process skills
• Relevant skills in GDS Amadeus
• Strong verbal and written communication skills in English
• Solid working knowledge of the travel industry, policies, procedures, and processes